Jesse Westerbeck
Appleton,USA
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
18
18
years of professional experience
Work History
Service Manager
The Spa Team
Appleton, USA
2023.10 - Current
- Manage Service Department
- Oversee daily service schedule
- Managed service staff to uphold customer satisfaction and adherence to company policies.
- Trained and mentored team members on customer service standards.
- Engaged customers to assess hot tub needs, recommending tailored products to enhance satisfaction.
- Coordinate and assist with hot tub deliveries
- Oversaw inventory management and procurement processes to maintain optimal stock levels of spa products.
- Training of new service employees
Assistant Girls Wrestling Coach
Kimberly High School
Kimberly, Wisconsin
2008.11 - Current
- Developed targeted training programs to enhance athletes' wrestling skills and performance.
- Organized practice sessions to foster teamwork and refine technical skills among athletes.
- Mentored student-athletes in sportsmanship and competitive strategies to promote personal and team growth.
Branch Manager
Naturescape Lawn Care
Appleton, USA
2018.02 - 2023.10
- Oversee the daily operations of the Branch
- Sales
- Provided customer support
- Pulled daily routes for specialists to optimize workflow
- Recruited and hired new employees
- Conducted staff training sessions to enhance team skills and service quality
- Performed daily and weekly audits on specialist work to ensure quality standards
Service Coordinator
Naturescape Lawn Care
Appleton, USA
2012.02 - 2018.02
- Coordinated service schedules for lawn care teams and managed customer appointments to ensure timely service delivery.
- Delivered exceptional customer service to enhance overall satisfaction.
- Processed customer inquiries and resolved service-related issues, enhancing customer satisfaction.
- Engaged customers in purchasing decisions
- Assist the Branch Manager in daily operations
- Facilitated training sessions for new specialists to ensure they understood their roles.
- Trained new team members on company policies and procedures to facilitate smooth onboarding.
- Managed production processes to meet deadlines
Education
Associate's - AODA
FVTC
Appleton, WISkills
- Management
- Team management
- Training and development
- Customer service
- Client relations
- Individual / Group Counseling
- Interviewing
- Problem solving
- Team leadership
- Conflict resolution
- Communication skills
Personal Information
Authorized To Work: US
Timeline
Service Manager
The Spa Team
2023.10 - Current
Branch Manager
Naturescape Lawn Care
2018.02 - 2023.10
Service Coordinator
Naturescape Lawn Care
2012.02 - 2018.02
Assistant Girls Wrestling Coach
Kimberly High School
2008.11 - Current
Associate's - AODA
FVTC