Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jesse Winters

Phoenix

Summary

Resourceful IT professional with hands-on experience in technical troubleshooting, customer support, and team leadership. Skilled in resolving complex hardware and software issues, managing repair workflows, and supporting users through structured service platforms. Actively pursuing growth in tech-facing roles where I can contribute to user support, system integration, and operational efficiency.

Overview

4
4
years of professional experience

Work History

Lead Repair Technician (Internal Promotion)

UBreakiFix by Asurion
01.2025 - Current
  • Supervise 3 technicians and manage repair workflow to ensure quality and efficiency.
  • Oversee diagnostics and repairs on a wide range of devices, maintaining high customer satisfaction.
  • Monitor inventory and handle part ordering to support uninterrupted repair operations.
  • Train new techs on troubleshooting, repair standards, and quality control procedures.

Electronics Repair Technician

UBreakiFix by Asurion
01.2024 - 01.2025
  • Diagnose and repair electronics; enhance device longevity; improve customer satisfaction.
  • Troubleshoot smartphones and tablets; reduce repair time; boost service efficiency.
  • Provide technical support; resolve complex issues; ensure high-quality repairs.

Remote Assistant Advisor III

GM Cruise
09.2023 - 11.2023
  • Laid off due to company downsizing.
  • Monitored self-driving vehicles, providing critical assistance to ensure safe operations.
  • Developed strategies for efficient vehicle redeployment, enhancing overall fleet performance.
  • Optimized remote assistance protocols, reducing response times and improving vehicle uptime.
  • Contributed to continuous improvement initiatives, driving operational excellence.

Sales Representative

AT&T
10.2021 - 01.2023
  • Results-driven and customer-focused AT&T Sales Representative with 3 years of experience in retail sales.
  • Proven track record of exceeding sales targets and providing exceptional service to clients.
  • Seeking to leverage sales expertise and product knowledge to drive revenue growth for AT&T.
  • Drove sales growth through strategic customer engagement, consistently surpassing targets.
  • Implemented innovative solutions to enhance client satisfaction and retention.

Education

Bachelor of Science - Software Engineering

Arizona State University
Phoenix, AZ
08-2026

Skills

  • CRM & Workflow tools : Internal customer management system(portal) for tracking work orders, customer history, and service status
  • Tech support & Troubleshooting : Windows/MacOS and mobile device
  • Communication & Team Leadership : Supervised team of 3 technicians and trained new hires
  • Issue Tracking : Basic Jira usage for creating tickets and reporting technical issues

Timeline

Lead Repair Technician (Internal Promotion)

UBreakiFix by Asurion
01.2025 - Current

Electronics Repair Technician

UBreakiFix by Asurion
01.2024 - 01.2025

Remote Assistant Advisor III

GM Cruise
09.2023 - 11.2023

Sales Representative

AT&T
10.2021 - 01.2023

Bachelor of Science - Software Engineering

Arizona State University

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