Jesse Zelaya
Central Islip
Summary
Results-oriented Counter Sales Manager with a solid background in customer service, merchandise handling, and construction. Skilled in customer relationship management, inventory control, and sales strategy development. Proven capabilities in communication, problem-solving, and team leadership drive operational efficiency and enhance customer satisfaction.
Overview
8
8
years of professional experience
Work History
Counter Sales Manager
N&S Electric Supply
Bay Shore
03.2022 - Current
- Managed daily operations of sales counter and customer service team.
- Managed counter stock inventory and product flow, informing team of stock levels and arrival times for non-stock items to optimize sales support.
- Maintained accurate records of transactions and inventory levels.
- Performed customer service duties such as answering phones, taking orders, and addressing customer inquiries.
- Kept up to date on electrical codes and products to offer knowledgeable information according to needs and preferences.
- Handled register and daily counts for store's income.
- Developed targeted strategies to enhance product sales, contributing to overall store revenue growth.
- Prepared quotes, pricing, and stock availability information to facilitate timely deliveries and improve customer satisfaction.
Electrical Apprentice
Excalibur Electric
Bohemia
09.2019 - 11.2021
- Contributed to wiring and installation of electrical systems, enhancing overall project completion.
- Aided senior electricians in diagnosing and resolving electrical issues, improving system reliability.
- Documented daily work activities and materials used on-site.
- Learned and applied electrical codes and regulations on job sites.
- Used hand tools such as wire strippers, cutters to prepare wires for connections to boxes, terminals.
- Assisted in electrical installation tasks, including adding new wiring and adjusting breaker boxes to meet project specifications.
- Replaced faulty electrical components including circuit breakers, fuses, and switches.
- Engaged in electrical work across residential, commercial, and industrial environments.
- Installed conduit systems including EMT, rigid conduit, flexible conduit.
- Completed semi-skilled and skilled work under supervision of the fully qualified professionals.
- Kept work areas clean, neat, and free of hazards.
- Reviewed blueprints and electrical schematics to perform tasks to specifications.
- Maintained a list of stock in company vehicle to ensure optimal performance.
Service Technician Assistant
Intelligen Power Systems
Farmingdale
09.2018 - 09.2019
- Supported senior technicians in installing and maintaining equipment to ensure operational reliability.
- Installed and configured low and high voltage devices, ensuring compliance with operational specifications.
- Performed preventive maintenance on heating, cooling, and ventilation systems.
- Conducted regular maintenance on machinery, including oil changes, gaskets, and valve adjustments, to promote optimal performance.
- Documented service calls and repairs in the company database accurately.
- Operated forklifts, drill presses, chain hoists, high-capacity bandsaws.
- Participated in training sessions to enhance technical knowledge and skills.
Education
High School Diploma -
Central Islip High School
Central Islip, NY06-2018
Skills
- Sales strategies
- Project estimation and bidding
- Construction support
- Electrical systems knowledge
- Team leadership
- Multitasking capacity
- Adaptability to change
- Problem solving
- Bilingual communication
- Interpersonal skills
Languages
Spanish
Professional
English
Professional
Timeline
Counter Sales Manager
N&S Electric Supply
03.2022 - Current
Electrical Apprentice
Excalibur Electric
09.2019 - 11.2021
Service Technician Assistant
Intelligen Power Systems
09.2018 - 09.2019
High School Diploma -
Central Islip High School