Jesse A Corbett
Cushing
Summary
Proficient vehicle inspection specialist with extensive experience in technical troubleshooting and data analysis. Proven track record of enhancing customer satisfaction through effective communication and problem-solving skills, contributing to team success in achieving top compliance rankings. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sr VCI
ACV Auctions
Buffalo
02.2020 - Current
- Log on to FSL calls to review the daily assignments. Successfully complete vehicle inspections and assigned stops.
- Active member of Alpha inspectors for the better part of 2 years. Participated in data collection for the Monk AI program.
- Worked successfully with group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goal. Our team is consistently in the top 3 nationally for FSL compliance.
- Identified needs of customers promptly and efficiently by building relationships with effective communication and follow through with focus on trust and transparency.
- Provided excellent service and attention to customers when face-to-face or through phone conversations. The relationships built have accommodated consistent growth.
- Assisted with customer requests and answered questions to improve satisfaction. Answer phone calls and texts from customers who need help with certain questions they may have.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills. Went to new dealerships and signed up numerous clients.
- Maintained updated knowledge through continuing education and advanced training.Consistently complete assigned training.
- Provided support and guidance to colleagues to maintain a collaborative work environment. By maintaining good working knowledge of NAA guidelines and consistently providing support and information for team members.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Utilized various software and tools to streamline processes and optimize performance.
- Achieved cost-savings by developing functional solutions to problems.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
Education
Associate of Applied Science - Automotive Technology
Cape Fear Community Colege
Wilmington, NCSkills
- Vehicle inspection
- Data analysis
- Customer relationship management
- System testing
- Technical troubleshooting
- Customer service
- Knowledge of vehicles
Certification
Departmental Honors Certificate
Timeline
Sr VCI
ACV Auctions
02.2020 - Current
Associate of Applied Science - Automotive Technology
Cape Fear Community Colege