Patricia Ortiz
San Antonio
Summary
Professional inspector with extensive experience in quality assurance and compliance. Known for a keen eye for detail and commitment to maintaining high standards. Adept at working collaboratively with teams to achieve results and adapt to evolving requirements. Skilled in using inspection tools and methodologies to ensure product integrity.
Overview
2
2
Languages
1
1
Certification
11
11
years of professional experience
Work History
VCI - Vehicle Condition Inspector
ACV Auctions
San Antonio, TX
02.2026 - Current
- Conducted thorough inspections of vehicles, ensuring compliance with quality standards and safety regulations.
- Utilized specialized inspection tools to identify defects and discrepancies in vehicle performance.
- Strengthened relationships with dealerships through transparent communication about their vehicle''s condition and recommended fair offers for auction sales.
- Set auctions for dealerships. completing sale transactions by negotiating on behalf of seller with buyer.
CR Writer
Americas Auto Auctions
San Antonio, TX
10.2025 - 02.2026
- Drafted detailed condition reports for vehicles, ensuring accurate documentation of physical damage and determining repair cost.
- Utilized specialized software tools for documenting conditions, optimizing data retrieval, and facilitating easier access for future reference.
- Contributed to business growth by consistently producing high-quality work that met or exceeded client expectations.
- Facilitated timely delivery of condition reports, ensuring clients received crucial information promptly.
- Conducted in-depth inspections of vehicles to identify damage, missing parts, and mechanical issues.
Auto Non-Injury Claims Adjuster
USAA
San Antonio, TX
10.2023 - 09.2025
- Communicated effectively with clients to gather necessary documentation and clarify claim details.
- Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
- Examined claims forms and other records to determine insurance coverage.
- Improved claim resolution times by efficiently managing a caseload of 50+ claims per month.
- Identified potential fraud indicators early in the investigation process, protecting company assets from potential losses due to fraudulent activity.
- Utilized computer estimating software (CCC) to verify accurate damage estimates, and negotiate repair costs.
Account Specialist II
JPMorgan Chase
San Antonio, TX
01.2022 - 06.2023
- Managed client accounts, ensuring accuracy in transactions and compliance with financial regulations.
- Analyzed customer needs, providing tailored solutions to enhance satisfaction and retention rates.
- Resolved complex billing and payment issues for balanced, accurate accounts.
- Advocated for clients internally, ensuring timely resolution of their needs and concerns with product development teams.
Drive-Thru Cashier
Taqueria Arandas
San Antonio, TX
07.2020 - 12.2021
- Processed customer orders accurately and efficiently in fast-paced drive-thru environment.
- Handled cash transactions accurately, ensuring efficient payment processing and correct change delivery.
- Trained new staff on drive-thru procedures and customer service standards.
- Monitored inventory levels and restocked supplies to ensure uninterrupted service.
- Followed food safety and sanitation guidelines at all times.
- Ensured financial accuracy by balancing cash drawer during opening and closing procedures. at beginning and close of shift.
- Used POS system to enter orders, process payments and issue receipts.
Receptionist Administrator
FN Construction
San Antonio, TX
01.2018 - 04.2020
- Managed front desk operations, ensuring efficient workflow and positive visitor experiences.
- Coordinated scheduling for meetings and appointments, optimizing time management for executives.
- Responded to inquiries via phone and email, improving customer service responsiveness and satisfaction.
- Optimized organizational systems for payment collections, deposits, and recordkeeping.
- Managed bi-weekly payroll operations, facilitating on-time payments to staff.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
Head Bartender
Loop 13 Bar and Grill
San Antonio, TX
08.2015 - 06.2017
- Trained and mentored junior bartenders, improving service quality and fostering customer loyalty.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
- Ensured compliance with local alcohol regulations and company policies, maintaining a safe and responsible environment for all patrons.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Built relationships with vendors to manage orders and negotiate costs.
Education
GED -
Victory Learning Center
San Antonio, TXSkills
- Property loss management
- Customer relationship management
- Team collaboration techniques
- Sales background
- Vehicle inspection
- Coaching and mentoring
- Vehicle safety compliance
- Attention to detail
Certification
- Licensed P&C Adjuster - 2 years
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
VCI - Vehicle Condition Inspector
ACV Auctions
02.2026 - Current
CR Writer
Americas Auto Auctions
10.2025 - 02.2026
Auto Non-Injury Claims Adjuster
USAA
10.2023 - 09.2025
Account Specialist II
JPMorgan Chase
01.2022 - 06.2023
Drive-Thru Cashier
Taqueria Arandas
07.2020 - 12.2021
Receptionist Administrator
FN Construction
01.2018 - 04.2020
Head Bartender
Loop 13 Bar and Grill
08.2015 - 06.2017
GED -
Victory Learning Center