National Electronic Disease Surveillance System (NEDSS)
Jesse C. Sablan
Laboratory Systems Administrator
San Diego,CA
Summary
IT professional prepared for advancing IT infrastructure management and system reliability. Proven ability to manage servers, networks, and hardware, ensuring seamless operations. Known for strong team collaboration and adaptability to evolving technological needs, excelling in system troubleshooting and performance optimization.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
Work History
Lab Systems Administrator
DoD/DHA - Naval Medical Center San Diego
05.2024 - Current
- Reduced downtime by proactively identifying and resolving potential issues through thorough system monitoring.
- Established effective communication channels between IT support staff and end-users, leading to improved issue resolution times overall.
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
- Managed user access rights to maintain a high level of information security while ensuring appropriate levels of accessibility for authorized personnel.
- Excellent communication skills, both verbal and written.
- Safeguarded the organization''s reputation for quality by meticulously maintaining compliance with industry certifications and regulations within the LIMS environment.
- Optimized sample tracking capabilities through effective use of barcoding technology within the LIMS system.
- Assisted in the integration of new laboratories into the organization''s LIMS system, facilitating seamless onboarding processes.
- Streamlined LIMS processes by implementing automation and reducing manual data entry tasks.
- Enhanced data integrity with meticulous validation of laboratory information and results.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
Desktop Systems Specialist I
Enlyte
08.2022 - 04.2024
- Identified negative hardware performance trends and common issues afflicting systems, reporting findings for remediation.
- Purchased, setup and installed new computers.
- Enhanced helpdesk ticketing system, resulting in 99% reduction in support call turnaround time.
- Managed end-user accounts and permissions, overseeing correct provisioning of access rights in accordance with security best practices and adherence to company policies.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Patched software and installed new versions to eliminate security problems and protect data.
- Rolled out software updates and applied server patches to thwart threats from penetrating networks.
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
- Configured hardware, devices and software to set up work stations for employees.
- Creating, modifying, and deleting user accounts, groups, computer accounts, organizational units (OUs), and other objects in the directory service database.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Provided Tier 2 IT support to non-technical internal users through desk side support services.
Public Health Informatics Specialist II
Commonwealth Healthcare Corporation
02.2021 - 08.2022
- Serves as the NEDSS Base System (NBS) Project Lead for four (4) years; drafted the NBS Implementation Plan, system deployment with training and utilization rollout with various Population Health Programs
- Evaluating existing and potential data systems; inclusive of integration processes and policy generation
- Review, maintain and enhance data quality for complete and effective data
- Performed data uploads into federal reporting systems
- Implement, maintain, evaluate and continuously improve data systems
- Maintain, enhance and complete federal grant reporting for the Health Information Systems (HIS) project for the program
Information Technology Specialist
Commonwealth Healthcare Corporation
07.2016 - 02.2021
- Facilitated best user experience through continuous support and communication of system changes.
- Performed daily system monitoring, verifying integrity and availability of hardware, server resources, systems and key processes.
- Performed tests of functionality, security and performance of different workstations and devices.
- Controlled and managed server room, wireless network, server infrastructure, audiovisual equipment, laptops and video conferencing equipment.
- Managed customers' expectations of support and technology functionality in order to provide positive user experience.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Liaised effectively with others to promote ongoing network design, reevaluation and optimization, scaling with company growth.
- Set up network profiles, security permissions and file sharing systems.
- Researched product and issue resolution tactics to address customer concerns.
Accounting Support Specialist, Chief Executive
Commonwealth Healthcare Corporation
03.2016 - 07.2016
- Perform system maintenance on user workstations such as performing software updates; hardware troubleshooting; updating peripheral components
- Update and perform system analysis on the JD Edwards accounting system
- Orchestrated the deployment and implementation of the Wasp Biometric Time Clock solution; and setup of the VPN connection for off-site offices
- Troubleshoot network performance issues and applying solutions for corrective actions
- Used accounting software to prepare weekly and monthly financial reports.
- Transferred data and documents to facilitate system migration and software updates.
Administrative Information Officer
St. Jude Renal Care Facility, Inc
07.2014 - 03.2016
- Assemble reports for accounting and auditing purposes
- Prepare provider applications for insurance companies (i.e., Medicare, Medicaid, Aetna Global, etc.)
- Accept and prepare electronic EOB’s (explanation of benefits) for processing with the billing department
- Prepare and send business documents for annual renewals
- Facilitating and attesting to the Centers for Medicare & Medicaid Services (CMS) Meaningful Use program
- Maintaining server connection/network infrastructure
General Assistant
St. Jude Renal Care Facility, Inc
07.2012 - 06.2014
- Assist Billing Department in preparing monthly billing
- Prepare bank deposits
- Deliver specimens, paperwork, and pertinent documentation
- Package and ship pertinent documentation to off-island vendors/partners
- Aid with patient drop-off
- Sorted and distributed incoming mail and coordinated departmental package pickup and delivery.
- Entered billing data using the Electronic Health Record (EHR) system, following procedures to keep information private.
- Informed and supported business leaders through consistent communication and administrative support duties.
Cashier
J.C. Tenorio Enterprise
11.2011 - 02.2012
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Count total sales and match with total receipts
- Collected and authorized payments of guests.
- Answered questions about store policies and addressed customer concerns.
- Processed customer refunds and exchanges according to established guidelines.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
Education
Bachelor of Science - Cyber Security
Southern New Hampshire University
Hooksett, NH 08.2021 - Current
High School Diploma -
Marianas High School
Saipan, MP 9 2007 - 6 2012
Skills
Dependable and Responsible
System monitoring
Network troubleshooting
Software installation
Network administration
Windows administration
Server maintenance
Desktop troubleshooting
Hardware troubleshooting
Server management
Advanced computer proficiency
Confidential data management
Data Collection
Device configuration
Network administration
Excellent interpersonal skills
Software
SAS
MS Server
Office 365
Cisco IP Phones
Active Directory
Certification
TestOut PC Pro Certification
Timeline
Lab Systems Administrator
DoD/DHA - Naval Medical Center San Diego
05.2024 - Current
Desktop Systems Specialist I
Enlyte
08.2022 - 04.2024
Bachelor of Science - Cyber Security
Southern New Hampshire University
08.2021 - Current
Public Health Informatics Specialist II
Commonwealth Healthcare Corporation
02.2021 - 08.2022
TestOut Network Pro Certification
08-2016
Information Technology Specialist
Commonwealth Healthcare Corporation
07.2016 - 02.2021
TestOut PC Pro Certification
07-2016
Accounting Support Specialist, Chief Executive
Commonwealth Healthcare Corporation
03.2016 - 07.2016
Administrative Information Officer
St. Jude Renal Care Facility, Inc
07.2014 - 03.2016
General Assistant
St. Jude Renal Care Facility, Inc
07.2012 - 06.2014
Cashier
J.C. Tenorio Enterprise
11.2011 - 02.2012
High School Diploma -
Marianas High School
9 2007 - 6 2012