Jesse O'Brien
Enterprise Capacity Strategist & Communications Professional
Chicago,IL
Summary
As a consultative and relationship-driven professional with an aptitude for strategic planning and problem-solving, I deploy in-depth understanding of market trends and competitive strategy to drive growth and operational efficiencies. Complimented by strong communication skills and critical thought, I leverage the expertise of my professional network in tandem with data analytics to make informed decisions that deliver optimized results.
Overview
12
12
years of professional experience
Work History
Capacity Strategy Manager
C.H. Robinson
11.2023 - Current
- Procure, develop and align capacity solutions for top revenue and volume-generating customer accounts, enhancing cost-effectiveness to achieve desired business outcomes to maximize profit margins.
- Leveraging strategic analysis of account health and market understanding to educate commercial partners and internal stakeholders through data-backed storytelling to drive more effective actions around critical business account functions.
- Oversaw capacity strategy that outpaced AGP performance to plan by more than 80 percent in 2024 across four top 200 customer accounts.
Senior Carrier Representative
C.H. Robinson
07.2021 - 11.2023
- Planned and secured dedicated capacity for a highly specialized multi-drop contracted project at numerous distribution centers for a multi-million dollar revenue-generating customer.
- Managed a carrier pool comprising 140+ trucks, ensuring service expectations were met while finalizing reporting and accounting to reflect accurate billing to the customer's utilization of our assets.
Carrier Account Manager
C.H. Robinson
09.2017 - 07.2021
- Grew, developed and managed a portfolio of 30+ carrier partners to align dedicated and transactional capacity for our customer accounts.
- Negotiated service rates to increase profit margins, tracked shipments accurately to meet on-time performance metrics and provided critical problem solving to internal and external stakeholders.
Editorial Researcher/Staff Reporter
Grand Rapids Business Journal
10.2015 - 09.2017
- Produced original reporting and and wrote 30-40 weekly news stories for print and online mediums across the finance, health care, startup, economic development, sports business and city government industries.
- Independently researched, compiled and designed industry rankings for our weekly print edition and annual book of lists.
Sports Reporter
Eau Claire Leader-Telegram
08.2013 - 09.2015
- Provided original reporting, leveraged source relationships and recorded stats to supplement game coverage and enterprise feature stories of high school and Division III NCAA athletic programs in the region.
- Copy-edited and designed the daily print edition newspaper.
News Intern
Peoria Journal Star
01.2013 - 08.2013
- Reported and wrote general assignment, human interest and police and crime stories, responding to on-scene incidents and attending court proceedings to provide comprehensive coverage for our regional audience.
Education
Bachelor of Arts - Journalism
Michigan State University
East Lansing, Mich.01-2013
Skills
Growth strategies
Operational efficiency
Pricing strategy
Portfolio management
Data-driven decision making
Strategic partnerships
Project management
Fleet and asset utilization
Analytical storytelling
Problem solving
Software
Microsoft Office Suite
PowerBI
Google Productivity Suite
Adobe Creative Suite
Awards
First Place, Sports Feature
2014 Wisconsin Newspaper Association
Timeline
Capacity Strategy Manager
C.H. Robinson
11.2023 - Current
Senior Carrier Representative
C.H. Robinson
07.2021 - 11.2023
Carrier Account Manager
C.H. Robinson
09.2017 - 07.2021
Editorial Researcher/Staff Reporter
Grand Rapids Business Journal
10.2015 - 09.2017
Sports Reporter
Eau Claire Leader-Telegram
08.2013 - 09.2015
News Intern
Peoria Journal Star
01.2013 - 08.2013
Bachelor of Arts - Journalism
Michigan State University
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