Jesse James Coker
Macomb,MI
Summary
Customer-focused professional with over 5 years of experience in the food service and delivery industry. Skilled in handling high-volume customer interactions, resolving issues quickly, and maintaining a positive experience under pressure. Demonstrated ability to work independently and communicate effectively in both in-person and remote settings. Seeking to transition into a remote customer service or virtual assistant role where strong organizational and multitasking skills can add value.
Overview
16
16
years of professional experience
Work History
Bartender
Hamlin Pub
Shelby Twp, MI
01.2024 - Current
- Prepared and served a variety of beverages to customers.
- Maintained cleanliness and organization of the bar area.
- Assisted in restocking supplies and managing inventory levels.
- Engaged with customers to create a welcoming atmosphere.
- Operated cash register and processed customer payments efficiently.
Delivery Driver
Door Dash
Macomb, Michigan
01.2019 - Current
- Delivered 5000+ orders with a customer satisfaction rating consistently above 96%.
- Provided excellent customer service, resolving delivery issues quickly and professionally.
- Maintained reliable, on-time deliveries by effectively managing routes and time.
Server
Muldoons
Utica, MI
02.2017 - 07.2019
- Provided excellent customer service in a fast-paced dining environment.
- Took and processed orders accurately using point-of-sale system.
- Prepared and served food and beverages according to restaurant standards.
- Maintained cleanliness and organization of dining area and service stations.
- Collaborated with kitchen staff to ensure timely meal delivery.
Cook
Mellow Mushroom Pizza Bakers
Columbia, South Carolina
01.2015 - 12.2016
- Prepared and cooked menu items to company standards in a fast-paced kitchen.
- Maintained food quality, consistency, and presentation while meeting high-volume demands.
- Assisted with inventory management, restocking, and minimizing food waste.
- Upheld strict food safety and sanitation standards.
Package loader/ Safety Supervisor
United Parcel Service
Madison Heights, Michigan
01.2010 - 12.2014
- Followed safety protocols while handling heavy packages during loading operations.
- Loaded packages onto delivery trucks for efficient transportation.
- Sorted parcels by size and destination to streamline loading process.
- Operated handheld scanners to track package movements accurately.
- Maintained clean and organized loading area to ensure safety compliance.
Education
High School Diploma -
Henry Ford II
Sterling Heights, MI01-2008
Skills
- Customer engagement
- Conflict resolution
- Hospitality and accommodation
- Inventory
- Team collaboration
- Beverage preparation
- New hire training
Timeline
Bartender
Hamlin Pub
01.2024 - Current
Delivery Driver
Door Dash
01.2019 - Current
Server
Muldoons
02.2017 - 07.2019
Cook
Mellow Mushroom Pizza Bakers
01.2015 - 12.2016
Package loader/ Safety Supervisor
United Parcel Service
01.2010 - 12.2014
High School Diploma -
Henry Ford II
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