Jesseka DeMeulenaere
General Manager
Vista,CA
Summary
Customer-oriented General Manager with 25+ years of experience focused on increasing revenues and customer retention. Adaptive and detail-oriented, consistently executes and completes multiple projects in high-stress environments. Leads in a positive and motivating environment to ensure staff retention and customer satisfaction, while exceeding sales goals.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
General Manager
Grand Vision Optometry
San Marcos, CA
02.2017 - Current
- Managed all day to day operations for 2 different offices simultaneously, including scheduling, hiring & training of a team of up to 15+ employees.
- Built & maintained a strong customer service program that produced hundreds of 5-star reviews.
- Established strong relationships with all brand representatives to ensure product knowledge was passed along to staff.
- Rebuilt store product & brand assortment resulting in at least a 50% increase in sale-through year over year.
- Performed all buying responsibilities & expanded assortment while maintaining a very low return rate for unsold product.
- Trained staff on how to speak to the value points of each brand sold, resulting in an increase in overall luxury style brand sales.
- Set up eye-catching displays, shared current promotions and offered excellent customer service to increase satisfaction.
- Enforced HR policies and procedures to continually meet customer expectations and promote store productivity.
General Manager
Spex
Chicago, IL
06.2012 - 04.2016
- Managed and trained staff to ensure all patient's needs were met, while also meeting sales goals.
- Trained staff on how to accurately understand patient's insurance plans to maximize sales while ensuring the patient gets the best quality products.
- Trained assistant managers within my region to become general managers.
- Maintained a "client book" to invite patients to Brand Sponsored events to increase sales/patient relationships.
- Customer Service Manager for my region-including assisting patients/customers outside of my assigned office to ensure all complaints resulted in a satisfied patient/customer.
- Organized quarterly community events/trunk shows to engage/network with the community to increase sales and community awareness of the Company.
- Accounts receivable/accounts payable duties.
Education
Associate of Arts - Fashion Business & Technology
Fashion Careers of California
San Diego, CA 08.2001 - 08.2003
Associate of Arts - Fashion Design & Technology
Fashion Careers of California
San Diego, CA 10.2003 - 08.2005
Skills
Efficient multi-tasker
Relationship building
Verbal and written communication
Sales expertise
Effective leader
Exceptional interpersonal communication
Staff training/development
Consistently meet goals
Timeline
General Manager
Grand Vision Optometry
02.2017 - Current
General Manager
Spex
06.2012 - 04.2016
Associate of Arts - Fashion Design & Technology
Fashion Careers of California
10.2003 - 08.2005
Associate of Arts - Fashion Business & Technology
Fashion Careers of California
08.2001 - 08.2003