Jesse L. Parkison
Marble Falls,TX
Summary
Enthusiastic Client Service Professional known for having great interpersonal skills. Gifted at working with all types of individuals. Looking for a position where hard work and compassion will be highly valued.
Overview
14
14
years of professional experience
Work History
Customer Service Associate
H.e.b. Marble Falls
Marble Falls, TX
09.2023 - 12.2024
- Provided assistance communicating, typing correspondence or obtaining information.
- Responded promptly to customer complaints or issues related to e-commerce transactions.
- Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently to protect customers and others.
- Satisfied customers with quick, accurate service under tight deadlines.
- Followed standard infection control protocols to avoid illness or contamination.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
- Recognized by management for providing exceptional customer service.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Food Delivery Driver
Favor Delivery
Marble Falls, TX
01.2023 - 08.2024
- Followed safety rules to keep clean driving record with no accidents or incidents.
- Picked up meals from local restaurants and dropped off at residential and business customer locations.
- Recorded weekly hours and mileage for accurate payment.
- Collected tips from customers through hands-free electronic methods.
- Maintained positive attitude and diplomacy when dealing with customers and other team members.
- Forged and cultivated strong relationships with customers within fast-paced and constantly moving environment.
- Delivered fresh food to customers across local area.
- Processed online payments via credit card, debit card or PayPal.
- Provided excellent customer service throughout the delivery process.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Certified Medical Assistant
Autumn Grove Care Center
The Woodlands, TX
03.2011 - 12.2011
- Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Documented activities and recorded information in EMR system.
- Assisted with ambulation training for those who are physically impaired.
- Assisted residents in preparing for activities and social programs.
- Helped residents walk with or without self-help devices.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Assisted patients with activities of daily living, such as bathing and dressing.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Assisted in maintaining a safe environment by adhering to infection control policies and procedures.
- Planned and served meals and snacks to patients according to prescribed diets.
- Observed and reported unusual symptoms and changes to charge nurse.
- Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Provided companionship by talking with the patient about current events or topics of interest.
- Provided compassionate care to elderly, disabled and terminally ill individuals.
Education
Certificate - Certified Medical Assistant
Kaplan College - El Paso
El Paso, TX06-2011
Skills
- Appointment Scheduling
- Customer Support
- Clerical Support
- MS Office Proficiency
- Complex Problem-Solving
- Safety Regulations
- Multi-Line Phone Systems
- Electronic Charting
- Direct Patient Care
- Patient Lifting
- Medical Terminology Knowledge
- Adaptable
- Patient Assessments
- Calm and Level-Headed Under Duress
- Compassionate
Affiliations
- Regular volunteer with the Granite Shoals Parks committee
Timeline
Customer Service Associate
H.e.b. Marble Falls
09.2023 - 12.2024
Food Delivery Driver
Favor Delivery
01.2023 - 08.2024
Certified Medical Assistant
Autumn Grove Care Center
03.2011 - 12.2011
Certificate - Certified Medical Assistant
Kaplan College - El Paso
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