JESSE LOUISE LESSLEY
New York,NY
Summary
Accomplished retail professional. Talented at exceeding customer expectations, curating the client experience, merchandising and leading effective teams. Smart, warm, enthusiastic and always willing to go the extra mile. Exceptional communication and relationship building skills.
Overview
12
12
years of professional experience
Work History
Director of Sales and Client Services
Erstwhile Jewelry
02.2020 - Current
- Providing exceptional customer care with vintage and custom engagement ring and fine jewelry inquiries, purchases and after sales care
- Cultivating client relationships through private showroom appointments, responding to inquiries, identifying and assessing needs and resolving issues
- Managing daily operations relating to client experience
- Honing expertise in vintage jewelry and gems and possessing detailed product knowledge
- Organizing and executing sales events
- Assisting with website editing and curation
- Contributing to social media management
- Overseeing logistics, fulfillment and maintenance
- Managing wholesale accounts
- Consulting with buying and acquisition
Assistant Buyer
The New York Public Library Shop
10.2014 - 02.2020
- Consistently exceeded sales, profit and budget goals through careful merchandising and analysis
- Curated and optimized key categories and lines, significantly increasing sales and profits annually
- Collaborated with designers and manufacturers in the creation of proprietary products
- Attended trade shows to acquire new brands
- Coordinated promotional events
- Streamlined ordering and invoicing processes
- Worked with sales team and receiving department to provide support and impart product knowledge
- Guaranteed timely delivery of merchandise through consistent communication with vendors
- Analyzed sales data and conducted competitor research to efficiently order merchandise according to sales trends
Store Manager
Ver Unica Vintage
09.2008 - 09.2012
- Maximized sales through excellent customer service
- Coached sales associates in product knowledge, clienteling and selling techniques
- Set schedules and managed daily operations for two store locations
- Designed and created recognized, engaging displays and seasonal windows
- Analyzed and interpreted store trends to facilitate planning
- Managed inventory control, cash control and store opening and closing procedures.
- Gained extensive education in vintage fashion
Education
Bachelor of Science - Apparel Design and Merchandising
San Francisco State University
San Francisco, CASkills
- Client Relationships
- Customer Service
- Strategic Selling
- Product Knowledge
- Vendor Relationship Management
- Retail Knowledge
- Consumer Trends
- Wholesale Purchasing
- Visual Merchandising
- Event Planning
Timeline
Director of Sales and Client Services
Erstwhile Jewelry
02.2020 - Current
Assistant Buyer
The New York Public Library Shop
10.2014 - 02.2020
Store Manager
Ver Unica Vintage
09.2008 - 09.2012
Bachelor of Science - Apparel Design and Merchandising
San Francisco State University
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