JESSENIA DIAZ
Miramar
Summary
Efficient and effective Sales representative with over 10+ years of experienced. Self-motivated worker in any position bringing forth valuable industry experience and a passion for goal achievement. Results oriented with a proven track record of working collaboratively with team members to achieve goals. Experienced in both retail and customer service settings, and adapt at effectively managing all operations. Experienced in creating schedules, making appointments, selling products, and providing clients with optimal customer service. Able to bring forth the ability to manage front desk settings with positive and grace, in addition to managing a variety of administrative duties. Very eager to join a new team of people, and assist them as a dedicated and passionate team member.
Overview
15
15
years of professional experience
Work History
Store Manager
Andy's Police Supply - Florida Gun Center Of Broward
2020.08 - 2023.06
- Managing sales by improving and maintaining operational and profits objectives in monthly sales
- Design and develop procedures to ensure sales team achieves organizational customer service expectations, resulting in annual increases
- Manage office database, mail, payroll distribution, and the physical setting of the office
- Answered phone calls, greeted customers, and handled office responsibilities
- Identified and maximized sales opportunities, and increased customer retention rates
- Successfully handled visual merchandising, and worked to promote company vision
- Led recruitment efforts and training of new employees
- Posses exceptional skill in organization, and record keeping with handling multiple task all while following federal and state laws.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Server
Mojito Bar
2019.01 - 2020.03
- Monthly Awards for reaching sales goals expectations
- Greeting and escorting customers to their tables while delivering a heath positive attitude making customers feel welcomed
- Present menu and provide detailed information such as specials and recommendations with friendliness and expertise
- Oversee food preparation ensuring code compliance with health, safety, and hygiene standards
- Able to provide 100% satisfaction while working in a high fast environment
- Leader and team player to provide optimal achievement in any scenario.
Waitress
Casavana Cuban Cuisine
2018.06 - 2019.01
- Greeting and escorting customers to their tables while delivering a heath positive attitude making customers feel welcomed
- Present menu and provide detailed information such as specials and recommendations with friendliness and expertise
- Oversee food preparation ensuring code compliance with health, safety, and hygiene standards
- Able to provide 100% satisfaction while working in a high fast environment
- Leader and team player to provide optimal achievement in any scenario.
Customer Service
Andy's Police Supply - Florida Gun Center of Broward
2016.09 - 2018.06
- Assisting customers with any and all information such as questions or complaints, not limited to products and services, orders and returns
- While with a positive attitude improve customer experience
- Worked to ensure neat and attractive sales environment, and assisted in the setup of visual displays.
Waitress
Mario's Family Restaurant
2008.01 - 2017.09
- Greeting and escorting customers to their tables while delivering a heath positive attitude making customers feel welcomed
- Present menu and provide detailed information such as specials and recommendations with friendliness and expertise
- Oversee food preparation ensuring code compliance with health, safety, and hygiene standards
- Able to provide 100% satisfaction while working in a high fast environment
- Leader and team player to provide optimal achievement in any scenario.
Education
Bachelor of Science - Marketing
Miami Dade College
Miami, FL01.2026
Associate of Science - Health Sciences
Miami-Dade College
Miami, FL05.2024
Licensed Facial Specialist - Cosmetology Education
Florida Academy Of Medical Aesthetics
Pembroke Pines, FL05.2023
Certified Medical Assisting -
Robert Morgan Education Center
Miami, FL09.2010
High School Diploma -
South Dade Senior High
Homestead, FL06.2010
Skills
- Ability to Work in a Team
- Critical thinking and problem solving
- Leadership and Teamwork
- Ability to Multitask
- Adaptability
- Decision Making
- Effective Time Management
- Communication
- Fast Learner
- Customer Service
- Microsoft Office
- Communication Skills
- Ability to work Under pressure
Personal Information
Date of Birth: 10/18/1991
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Store Manager
Andy's Police Supply - Florida Gun Center Of Broward
2020.08 - 2023.06
Server
Mojito Bar
2019.01 - 2020.03
Waitress
Casavana Cuban Cuisine
2018.06 - 2019.01
Customer Service
Andy's Police Supply - Florida Gun Center of Broward
2016.09 - 2018.06
Waitress
Mario's Family Restaurant
2008.01 - 2017.09
Bachelor of Science - Marketing
Miami Dade College
Associate of Science - Health Sciences
Miami-Dade College
Licensed Facial Specialist - Cosmetology Education
Florida Academy Of Medical Aesthetics
Certified Medical Assisting -
Robert Morgan Education Center
High School Diploma -
South Dade Senior High
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