Jessenia Echevarria
Springfield,MA
Summary
Results-driven Sales Manager with proven success in leading sales teams to achieve targets and expand market reach. Skilled in developing effective sales strategies, fostering client relationships, and identifying new business opportunities. Demonstrated ability to improve team performance through coaching and motivational techniques. Consistently enhanced revenue growth by implementing innovative sales tactics and optimizing operational processes.
Overview
18
18
years of professional experience
Work History
District Sales Manager
OSL Retail Services
10.2021 - 01.2025
- Collaborated closely with other district managers to share best practices, learnings, and drive overall success of the organization.
- Exceeded annual sales targets through strategic planning, territory optimization, and customer relationship building.
- Improved team performance by providing regular coaching, training, and mentoring to sales representatives.
- Enhanced team morale by fostering a positive work environment, recognizing achievements, and promoting professional development opportunities.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Skilled at working independently and collaboratively in a team environment.
General Store Manager
T-Mobile
10.2019 - 10.2021
- Established a positive work environment by fostering open communication and promoting teamwork among employees.
- Managed financial aspects of the store including budgeting, expense tracking, and payroll administration for optimal cost control.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Analyzed sales data to identify trends and adjust merchandising strategies accordingly for maximum profitability.
- Trained and guided team members to maintain high productivity and performance metrics.
Store Manager
Dunkin’ Donuts
06.2007 - 10.2019
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
Associate of Arts - Business Accountancy
Springfield Community College
Springfield, MA06-2022
Skills
- Strategic planning
- Territory optimization
- Customer relationship management
- Sales forecasting
- Financial analysis
- Team building
Accomplishments
- Elevated employee engagement by 30% throughout regular feedback sections and team building activities.
- Increased team productivity by 25%, reduce operational cost by 15% through budget optimization. Improve employee retention rate by 30% by implementing new employee development programs.
- Supervised team of 30 staff members.
Languages
Bilingual
Timeline
District Sales Manager
OSL Retail Services
10.2021 - 01.2025
General Store Manager
T-Mobile
10.2019 - 10.2021
Store Manager
Dunkin’ Donuts
06.2007 - 10.2019
Associate of Arts - Business Accountancy
Springfield Community College
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