Jessenia Fernandez
Henderson
Summary
High-energy Bartender/Server experienced in delivering genuine hospitality in high-volume team environments. Excelled in exceeding management and guest expectations through strong interpersonal and communication skills. Dedicated to maintaining a loyal, committed approach while effectively managing competing priorities.
Overview
15
15
years of professional experience
Work History
Bartender/Server
Dragon Ridge Country Club
Henderson
03.2019 - Current
- Provided exceptional service to high volume of daily customers.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Monitored customer satisfaction with meals, addressing issues promptly to ensure positive dining experiences.
- Coordinated special events, golf outings, and banquets to enhance guest experiences.
Bartender
Slice of Vegas
Las Vegas
02.2021 - 03.2024
- Delivered professional bar and table service to patrons in high-volume location, enhancing customer experience.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Maintained cleanliness and organization of bar area throughout shifts.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Bartender/Server
Bears Best Las Vegas
Las Vegas
02.2017 - 04.2019
- Provided professional table service for patrons, managing food and drink orders efficiently.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Managed time effectively by prioritizing tasks and maintaining inventory accuracy.
- Executed opening procedures by unlocking doors, turning on lights and TVs, and counting cash in bank., including unlocking doors, turning on lights and TVs, and counting bank.
Bartender/ Server/ Beverage Cart Attendant
TPC Las Vegas (PGA TOUR)
Las Vegas
05.2011 - 12.2016
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Coordinated banquets, special events, and golf outings.
- Managed opening duties, bar maintenance, and financial accountability.
- Provided comprehensive waitress training to new hires.
Education
High School Diploma -
Battle Mountain High School
Battle Mountain, NVSkills
- Cocktail preparation
- Knowledgeable in liquor, wine, beer, sake, sushi and non-alcoholic beverages
- Inventory management
- Fluency in Spanish
- Tech-savvy
- Highly reliable
Affiliations
Health Card (NV), TAM (alcohol awareness) Nevada Sheriffs Card, ABC Bartending School, CPR Certified, PSI Seminar- Basic
Timeline
Bartender
Slice of Vegas
02.2021 - 03.2024
Bartender/Server
Dragon Ridge Country Club
03.2019 - Current
Bartender/Server
Bears Best Las Vegas
02.2017 - 04.2019
Bartender/ Server/ Beverage Cart Attendant
TPC Las Vegas (PGA TOUR)
05.2011 - 12.2016
High School Diploma -
Battle Mountain High School