Jessenia Gonzalez
Sunnyside
Summary
Dynamic and dedicated Veterinary Technician Student at LaGuardia Community College, skilled in medical record-keeping and animal restraint. Proven ability to enhance patient care through effective team communication and a commitment to continuous learning. Bilingual in English and Spanish, I excel in delivering exceptional customer service while ensuring adherence to clinical protocols.
Overview
5
5
years of professional experience
Work History
Veterinarian Technician Intern
Columbia University Irving Medical Center, Department of Surgery
06.2024 - 08.2024
- Assisted in routine health assessments of laboratory mice, including evaluation of clinical symptoms, determination of appropriate treatment protocols, and humane euthanasia in accordance to institutional guidelines.
- Prepared and distributed food based enrichment using puzzle feeders and other interactive methods for non human primates, rabbits and pigs, to encourage natural foraging behaviors and cognitive stimulation.
- Performed tuberculin skin testing on rhesus macaques as mandated by the CDC, following standardized protocols to ensure accurate administration and dosage under the supervision of a licensed Veterinary Technician.
- Assisted with non-human primate (NHP) sedations for routine health checkups and bloodwork, administered intramuscular (IM) sedatives under proper supervision.
Veterinary Assistant
Noah's Ark Pet Clinic
08.2023 - 02.2024
- Enhanced patient care by assisting veterinarians with examinations, and diagnostic procedures.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
- Provided customer support to clients, answering questions and addressing concerns.
- Restrained animals for examination and treatment.
- Collaborated with veterinary staff to provide exceptional customer service while managing phone calls and front desk tasks.
Sales Lead/Part Time Manager
Build A Bear Workshop Inc
04.2019 - 04.2022
- Trained, coached, and mentored new sales associates for maximum performance.
- Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Boosted sales performance by implementing strategic sales plans and effective team management.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Education
Associate of Applied Science - Veterinary Technology
LaGuardia Community College
Long Island City, NY06-2025
High School Diploma -
Robert F Wagner School of Arts And Technology
Long Island City, NY06-2017
Skills
- Medical record-keeping
- Animal restraint
- Patient positioning
- Radiology techniques
- Team communication
- Adaptable and eager to learn new skills
- Customer service
- Bilingual in English and Spaanish
Languages
English
Full Professional
Spanish
Limited Working
Timeline
Veterinarian Technician Intern
Columbia University Irving Medical Center, Department of Surgery
06.2024 - 08.2024
Veterinary Assistant
Noah's Ark Pet Clinic
08.2023 - 02.2024
Sales Lead/Part Time Manager
Build A Bear Workshop Inc
04.2019 - 04.2022
Associate of Applied Science - Veterinary Technology
LaGuardia Community College
High School Diploma -
Robert F Wagner School of Arts And Technology
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