Jessenia Guaman
Bellport
Summary
Dynamic Head Cashier at Lowe's with a proven track record in training and mentoring staff, enhancing customer loyalty, and resolving disputes effectively. Skilled in cash reconciliation and team leadership, I excel in fostering a customer-centric environment while driving sales and operational excellence. Committed to continuous improvement and employee development.
Overview
3
3
years of professional experience
Work History
Head Cashier
Lowe's
08.2022 - Current
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Resolved escalated customer disputes with special actions such as discounts.
- Led cashiers and associates in providing thoughtful customer service.
- Trained team members on cash register operation and cash handling.
- Increased customer loyalty and retention.
- Helped management develop employee improvement plans and motivate team members to continually improve.
- Educated employees on register use, merchandising, and customer service.
- Communicated with customers and team members to solve problems.
Education
High School Diploma -
Bellport High School
Bellport, NYAssociate of Arts - Business Administration
Suffolk County Community College
Selden, NYSkills
- Drawer balancing
- Cash reconciliation
- Cashier supervision
- Stock management
- Training and coaching
- Policy enforcement
- Payment processing
- Online order picking
- Returns processing
- Cashier training
- Cash handling
- Team leadership
- Customer service management
- Customer service
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Head Cashier
Lowe's
08.2022 - Current
High School Diploma -
Bellport High School
Associate of Arts - Business Administration
Suffolk County Community College
Similar Profiles
Anastasia MelendezAnastasia Melendez
Sales Associate at Lowe'sSales Associate at Lowe's
Jessica KennedyJessica Kennedy
Night Stocker/Receiver at Lowe'sNight Stocker/Receiver at Lowe's
Austin UptainAustin Uptain
Lowe's Associate/Loader and Unloader at Lowe'sLowe's Associate/Loader and Unloader at Lowe's
Jaden TurnerJaden Turner
Merchandiser at Lowe'sMerchandiser at Lowe's
CECILIO MATTHEWSCECILIO MATTHEWS
Maintenance Assistant at Swiss Post SolutionsMaintenance Assistant at Swiss Post Solutions