Maria Quiroz
San Jose,CA
Summary
Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance. Friendly Head Cashier dedicated to increasing team performance and improving customer satisfaction. Successful track record in challenging, dynamic environments. Gifted manager and leader with strong communication, interpersonal and planning abilities.
Overview
10
10
years of professional experience
Work History
Head Cashier
Sprouts Farmers Market Inc
08.2023 - 03.2024
- Identified opportunities for improving operational efficiency through process optimization initiatives
- Participated in annual inventory audits to verify stock counts against physical inventories.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Coordinated breaks for fellow cashiers, ensuring continuous coverage during busy periods without compromising productivity.
MSB SALES ASSOCIATE
CARDENAS MARKETS
01.2022 - 09.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Assisted in the development and implementation of marketing initiatives to promote store events and special promotions.
- Managed efficient cash register operations.
- Cashed all employees checks. money orders. wire to mexico columbia managed lotto machine inventory . managed all money.
Tax Preparer
H Hour Block
01.2017 - 01.2018
- Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
- Analyzed financial records to verify accuracy of tax returns.
- Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
- Increased client satisfaction by providing accurate and timely tax preparation services.
- Assessed client tax situations to determine best filing options.
- Completed and filed returns with tax departments at local, state, and federal levels.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Built strong rapport with clients through clear communication and regular updates on the status of their tax filings.
- Communicated with clients regarding tax situations, providing guidance on financial decisions.
- Maintained compliance by adhering to current tax laws and regulations.
Receptionist
Western Dental
01.2014 - 01.2016
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Education
Business Administration And Management -
Adult School
Salinas, CAGED -
San Jose Adult School
01.2021
Skills
- Training and coaching
- Customer Service Management
- Drawer balancing
- Positive Attitude
- Customer Service
- Time management strength
- Store opening/closing procedures
- Cash Handling
- Multi-tasking skill
- Refunds and exchanges
- Flexible Schedule
- Customer Relations
- Punctual and Reliable
- Cashier training
- Cash Register Operation
- Cash Drawer Reconciliation
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Head Cashier
Sprouts Farmers Market Inc
08.2023 - 03.2024
MSB SALES ASSOCIATE
CARDENAS MARKETS
01.2022 - 09.2023
Tax Preparer
H Hour Block
01.2017 - 01.2018
Receptionist
Western Dental
01.2014 - 01.2016
Business Administration And Management -
Adult School
GED -
San Jose Adult School
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