Jessenia Laureano
Summary
Results-driven Rental Sales Agent known for high productivity and efficient task completion. Possess specialized skills in customer service, sales strategy development, and conflict resolution. Excel in communication, adaptability, and problem-solving, ensuring smooth rental transactions and customer satisfaction.
Overview
4
4
years of post-secondary education
11
11
years of professional experience
Work History
Rental Sales Agent
Sixt Rent A Car
Boston, Massachusetts
09.2021 - Current
- Assisted customers in selecting rental vehicles based on needs and preferences.
- Processed rental agreements and ensured accuracy of customer information.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Educated customers about rental policies, insurance options, and additional services offered.
Rental Sales Agent
Enterprise Holdings Inc
Boston, USA
10.2016 - 11.2020
- Highlighted Accomplishments: Consistently Exceeded Daily/Monthly Customer Service and Sales Goals - Implemented sales techniques to upsell vehicle classes, protection products, upgrades, fuel options and other additional equipment. Went above and beyond with additional customer assistance by offering directions, maps, local area information, and appropriate service information.
- Collaborated with team members to enhance service efficiency and customer satisfaction.
- Compiled weekly sales reports for management review including number of cars rented per day, week, month, year; revenue generated; add-on services sold; .
Insurance Customer Service Rep
MetLife
Oriskany, USA
06.2015 - 08.2020
- Provided detailed product information to enhance customer understanding.
- Resolved customer complaints through effective communication and problem-solving.
- Collaborated with underwriters to assess risk and policy suitability.
- Educated clients on coverage options and benefits of insurance products.
Education
Bachelor of Arts -
Quincy College
Quincy, MA 09.2007 - 11.2011
Skills
- Rental Strategy Development
- Sales Adaptability
- Customer Service Expert
- Customer resolution
- Persuasive Negotiation
- Relationship Cultivation
- Bilingual (Spanish)
- Proficient in Microsoft Office
- Team collaboration
- Excellent Time Management
Timeline
Rental Sales Agent
Sixt Rent A Car
09.2021 - Current
Rental Sales Agent
Enterprise Holdings Inc
10.2016 - 11.2020
Insurance Customer Service Rep
MetLife
06.2015 - 08.2020
Bachelor of Arts -
Quincy College
09.2007 - 11.2011