Jessenia Olivencia
Columbus,United States
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in Customer Service industry. I'm a Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. I'm Motivated to maintain customer satisfaction and contribute to company success, Also i specialize in quality, speed and process optimization. I'm very Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Customer Service Representative /Claims Support Representative
Root Insurance
Columbus , OH
05.2021 - 01.2022
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer comments and questions during shifts.
- Answered over 50 calls per shift to meet fast-paced call demands.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Documented and detailed calls and complaints.
- Recorded actions taken, issues resolved and documented information to effectively manage customer accounts.
- Worked productively in fast-moving work environment to process large volumes of claims.
- Generated, posted and attached information to claim files.
- Verified client information by analyzing existing evidence on file.
- Processed and recorded new claims.
- Prepared insurance claim forms or related documents and reviewed for completeness.
Front Desk Receptionist
Massage Envy
Hilliard, OH
09.2020 - 02.2021
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Kept accounts in balance and ran daily reports to verify totals.
- Used quick response and dynamic service skills to build relationships with patrons, improving client retention rate.
- Greeted client's at front desk and engaged in pleasant conversations while managing check-in process.
- Confirmed relevant client information and payment methods to prevent fraud.
- Used internal software to process reservations, check-ins and check-outs.
Shift Leader Manager
Taco Bell
Hilliard, OH
04.2013 - 12.2019
- Trained and mentored new employees to maximize team performance.
- Excelled in every store position and regularly backed up front-line staff.
- Kept employees operating productively and working on task to meet business and customer needs.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Checked building to confirm maintenance and cleaning met code and regulations.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Recruited and interviewed candidates for management to evaluate readiness and fit for position.
- Exercised composure under pressure and in escalated customer service scenarios.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Tracked receipts, employee hours and inventory movements.
Education
GED -
Hilliard Davidson High School
Hilliard, OHSkills
- Complaint resolution
- Report preparation
- Sales expertise
- Order Fulfillment
- Inbound and Outbound Calling
- POS systems expert
- Shipping procedures understanding
- Professional telephone demeanor
- Recordkeeping strengths
- Creative problem solving
- Medical terminology knowledge
- Technical Support
- Auto insurance
- Policy renewals
- Claims reporting systems
- Written Communication
Timeline
Customer Service Representative /Claims Support Representative
Root Insurance
05.2021 - 01.2022
Front Desk Receptionist
Massage Envy
09.2020 - 02.2021
Shift Leader Manager
Taco Bell
04.2013 - 12.2019
GED -
Hilliard Davidson High School
Similar Profiles
Michael AhernMichael Ahern
Complex Injury Claims Manager at Root InsuranceComplex Injury Claims Manager at Root Insurance
Quantis WoulardQuantis Woulard
Bodily Injury Claims Adjuster at Root InsuranceBodily Injury Claims Adjuster at Root Insurance
Tracy MintzTracy Mintz
Senior Customer Service Specialist at Root InsuranceSenior Customer Service Specialist at Root Insurance