Jessenia Thompson
Wimauma,FL
Summary
Automotive executive and business owner with nearly two decades of dealership leadership experience. Proven success leading sales teams, improving operational efficiency, and driving dealership growth. Strong background in automotive sales management, customer relations, staff development, and business operations. Fluent in English and Spanish with extensive experience working across diverse communities and markets.
Overview
30
30
years of professional experience
Work History
Business Owner
Auto Mall FL LLC
01.2025 - 01.2026
- Developed strategic partnerships with local businesses to enhance service offerings.
- Implemented inventory management systems to optimize stock levels and reduce costs.
Business Owner
Autos For All LLC
01.2021 - 01.2025
- Trained and mentored staff on customer service excellence and operational procedures.
- Oversaw daily operations to ensure compliance with industry regulations and standards.
Business Owner
Sunshine J Auto Sales LLC
01.2017 - 01.2021
- Established marketing strategies that increased brand visibility and customer engagement.
- Established strong customer relationships through excellent communication and attentive service.
Coordinator of Language Services
Clarian Health Partners
01.2004 - 01.2007
- Coordinated multidisciplinary team meetings to enhance communication and streamline project workflows.
- Developed training materials for new staff, improving onboarding efficiency and knowledge retention.
- Analyzed feedback metrics to identify areas for improvement, driving enhancements in patient satisfaction initiatives.
Customer Service Representative
Mitsubishi Caterpillar Forklift America
01.1996 - 01.2004
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Associate of Science - Business
Indiana Wesleyan University
08-2006
Skills
- Dealership Operations Management
- Automotive Sales Leadership
- Revenue Growth & Profitability
- Team Development & Coaching
- Customer Experience & Retention
- Strategic Marketing & Promotions
- Operational Efficiency
- Bilingual Communication (English/Spanish)
- Driven and determined
- Attention to detail
- Entrepreneurial personality
- Strategic Decision-making
- Issue resolution
- Professional networking
- Budget control
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Business Owner
Auto Mall FL LLC
01.2025 - 01.2026
Business Owner
Autos For All LLC
01.2021 - 01.2025
Business Owner
Sunshine J Auto Sales LLC
01.2017 - 01.2021
Coordinator of Language Services
Clarian Health Partners
01.2004 - 01.2007
Customer Service Representative
Mitsubishi Caterpillar Forklift America
01.1996 - 01.2004
Associate of Science - Business
Indiana Wesleyan University