Jessenicia Capell

Adept at identifying optimal curricula, developing lesson plans, and aligning instruction with current learning goals Good planner, problem-solver, and analytical leader with strong attention to detail and sound judgment focused on continuous improvement. Decisive, practical, and strategic in leading operations and teams.

• Seizure Training for School Personnel, Epilepsy Foundation: End Epilepsy Together - 07/22/2021
• Practical Strategies for Differentiating Instruction: Making the Most of Student Choice and Small Instructional Groups, Grades 3-6, Bureau of Education & Research - 1/27/2022

Health and Hope Clinic

Address: 1718 E Olive Rd, Pensacola, FL 32514 

Phone: (850) 479-4456 

Job Titles: Front Desk, Intake, & Case Management

• Maintained cleanliness and organization of front desk area.
• Greeted patients at front desk upon arrival, and engaged in pleasant conversations while managing check-in process.
• Collaborated with team members to handle guest requirements from check-in through check-out.
• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
• Answered patient questions and referred to local points of interest.
• Entered patient data into system and updated information whenever needed.
• Resolved Patient issues quickly and notified supervisor immediately when problems escalated.
• Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
• Promoted and Attended local events, and offered details and services.