Jessi Ferguson
La Luz,NM
Summary
Dynamic operations manager with a strong work ethic, successfully increased customer engagement at Maggies Shaved Ice through innovative marketing strategies. Proven track record in customer service and inventory management, ensuring optimal product freshness. Dependable team player, fostering a positive work environment while maintaining high standards of cleanliness and compliance.
Overview
17
17
years of professional experience
Work History
Owner/Operator
Maggies Shaved Ice
Cloudcroft, NM
04.2021 - Current
- Managed daily operations and staff scheduling to ensure efficient service delivery.
- Developed and implemented marketing strategies to increase customer engagement and sales.
- Supervised inventory management, ensuring optimal stock levels and freshness of products.
- Trained new employees on operational procedures and customer service standards.
- Monitored financial transactions, maintaining accurate records of sales and expenses.
Bartender
Pizza Lounge
Dallas, TX
09.2012 - 06.2015
- Mixed and served beverages efficiently, ensuring customer satisfaction.
- Maintained cleanliness and organization of bar area to enhance service quality.
- Assisted in inventory management, tracking stock levels and ordering supplies as needed.
- Collaborated with kitchen staff to ensure timely service during peak hours.
Bartender
Princess Cruises
Copper Center, AK
04.2009 - 08.2012
- Implemented cost-saving measures by reducing waste through efficient pouring techniques.
- Provided exceptional customer service, building rapport with regular patrons and enhancing overall experience.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Education
Phlebotomy Technician - Phlebotomy Technician
NMSU- Alamogordo
Alamogordo, NMGED -
Pearson Vue
Alamogordo, NM05-2026
Skills
- Operations management
- Documentation and reporting
- Strong work ethic
- Customer service
- Dependable and reliable
- Customer-oriented
Timeline
Owner/Operator
Maggies Shaved Ice
04.2021 - Current
Bartender
Pizza Lounge
09.2012 - 06.2015
Bartender
Princess Cruises
04.2009 - 08.2012
Phlebotomy Technician - Phlebotomy Technician
NMSU- Alamogordo
GED -
Pearson Vue