Jessi Frembling
Bellflower,CA
Summary
Accomplished Billing Specialist with proven expertise at Tax Relief Advocates in invoice processing and account reconciliation. Adept at enhancing customer satisfaction through effective problem-solving and efficient billing operations. Recognized for streamlining processes and maintaining accurate records, while demonstrating strong multitasking abilities in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Billing Specialist
Tax Relief Advocates
Irvine, CA
10.2024 - 09.2025
- Processed invoices promptly to ensure timely billing and payment collection.
- Maintained accurate customer account records to support billing operations.
- Collaborated with sales team to verify billing details and resolve discrepancies.
- Reconciled payments with customer accounts to ensure accuracy in records.
- Resolved billing disputes efficiently to enhance customer satisfaction.
- Utilized billing software to streamline invoicing processes and improve efficiency.
- Processed all refunds daily
Supervisor
United States Post Office
Buena Park, CA
03.2021 - 08.2024
- Managed daily operations, ensuring adherence to postal regulations and maintaining service standards.
- Facilitated training sessions for new employees, enhancing their understanding of operational procedures.
- Conducted performance evaluations, providing constructive feedback to improve team effectiveness.
- Streamlined package sorting processes, reducing handling time and increasing efficiency.
- Implemented safety protocols, ensuring compliance with federal and state regulations.
- Coordinated team schedules, optimizing resource allocation and minimizing overtime costs.
- Resolved operational issues swiftly, maintaining workflow continuity and minimizing service disruptions.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Bartender
Lazy Dog Restaurant & Bar
Cerritos, CA
01.2015 - 03.2021
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
Skills
- Billing systems and software
- Invoice processing
- Customer service
- Data entry proficiency
- Account reconciliation
- Payment posting
- Collections
- Problem-solving
- Multitasking and organization
- Typing 60 WPM
Accomplishments
Employee of the quarter
Rising Star award
Timeline
Billing Specialist
Tax Relief Advocates
10.2024 - 09.2025
Supervisor
United States Post Office
03.2021 - 08.2024
Bartender
Lazy Dog Restaurant & Bar
01.2015 - 03.2021