Summary
Overview
Work History
Education
Skills
Timeline
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Jessi Preheim

Monroe,SD

Summary

Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Professional with total commitment to patient satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and great communication.

Overview

4
4
years of professional experience

Work History

Phlebotomist

Sanford Health
02.2023 - 10.2023
  • Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Assisted in streamlining the specimen processing workflow for increased efficiency and reduced wait times for patients.
  • Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
  • Provided support to laboratory staff, facilitating prompt analysis of collected samples for expedited results delivery.

Scheduling Coordinator/Human Resources Manager

Top Gum Dental
02.2020 - 02.2023
  • Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
  • Worked with manager and supervisor to plan and coordinate production schedules.
  • Coordinated training sessions for new hires, ensuring seamless integration into the team''s scheduling processes.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.

Education

1-Year Diploma Program - Phlebotomy/Patient Care Technician

Southeast Technical Institute
Sioux Falls, SD
05.2009

Skills

  • Excellent Communication
  • Time Management
  • Multitasking and Organization
  • Customer Service
  • Documentation and Recordkeeping
  • Scheduling
  • Data Entry

Timeline

Phlebotomist

Sanford Health
02.2023 - 10.2023

Scheduling Coordinator/Human Resources Manager

Top Gum Dental
02.2020 - 02.2023

1-Year Diploma Program - Phlebotomy/Patient Care Technician

Southeast Technical Institute

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Jessi Preheim