Jessi Tougeron
Executive Director
Cary,NC
Summary
Accomplished Executive Director with a successful tenure at Atria Cary, emphasizing strategic planning and budget management. Improved resident satisfaction through the introduction of innovative programs and effective team dynamics. Strong capabilities in operations management and talent development, promoting growth and compliance in senior living environments while establishing robust community connections.
Overview
22
22
years of professional experience
Work History
Executive Director
Atria Cary
Cary, NC
07.2024 - Current
- Directed daily operations and strategic planning for senior living community.
- Collaborated with staff to enhance resident programs and services.
- Oversaw budget management and resource allocation for facility needs.
- Fostered relationships with residents, families, and community partners.
- Ensured adherence to health regulations and safety standards.
- Evaluated operational processes to improve efficiency and resident satisfaction.
- Developed strategic plans for organizational growth while implementing competitive advantage procedures.
- Provided oversight across all departments to ensure compliance with policies.
Executive Director
Atria Oakridge
Raleigh, NC
02.2022 - 06.2024
- Oversaw daily operations with full profit and loss accountability, driving NOI growth.
- Evaluated operational aspects to develop strategies enhancing occupancy, sales, and resident experience.
- Created a pristine, on-brand environment for residents, enhancing first impressions through property maintenance.
- Developed a high-performing leadership team focused on sales, hospitality, and resident engagement.
- Fostered an engaged workforce dedicated to exceptional customer experience.
- Ensured compliance with federal, state, and local regulations to maintain a safe environment.
Store Manager/District Merchant
Macys
San Francisco, California
03.2004 - 02.2019
- Maximized sales and gross margin across targeted business categories in district.
- Developed strategies to enhance profitability through effective planning.
- Collaborated with store teams on visual merchandising and seasonal execution guidelines.
- Reviewed KPIs and sales metrics to formulate actionable improvement plans.
- Monitored sales trends to adjust merchandising strategies as necessary.
- Served as liaison between regional support team, district planner, and store teams.
- Trained and mentored staff on customer service standards to elevate performance.
- Managed inventory tracking and conducted physical counts to minimize loss.
Education
Bachelor of Arts - Marketing Business Administration
WGU
12-2026
Skills
- Budget management
- Problem resolution
- Project management
- Talent development
- Strategic planning
- Senior living management
- Profit and loss analysis
- Operations management
- Vendor relations
- Crisis management
- Resident satisfaction
Accomplishments
Quality Excellence Award - 2023 and 2024
Affiliations
Volunteer - Youth Girls Volleyball Coach
Timeline
Executive Director
Atria Cary
07.2024 - Current
Executive Director
Atria Oakridge
02.2022 - 06.2024
Store Manager/District Merchant
Macys
03.2004 - 02.2019
Bachelor of Arts - Marketing Business Administration
WGU
Leadership Experience
- Successfully led teams to achieve top in company YOY NOI growth.
- Increased occupancy by 40% in 18 month (while being brand new to industry)
- Awarded Best Place to Live 2023, 2024, and 2025
- Scored 93 on Quality Enhancement Audit 2023 and 2024 (top 5% in company)
- Awarded Best Place to Work 2023, 2024, and 2025
- Revenue Growth over LY +29.5% 2023.
- Customer Satisfaction Score 83% 2022, 85% 2023, 87% 2024 with an average response rate of 96%.
- Employee Satisfaction Score Average of 85% with an average of 95% participation for 2023 and 2024.
Communication Skills
- Clearly communicates annual, quarterly, monthly goals with follow up actions to ensure goals are met.
- Clearly communicates expectations, of direct reports.
- Negotiated for product needs through multiple channels with statistical data to support.
- Develops direct reports to use behavior-based performance coaching to improve.
- Asks questions to check for understanding before moving on.
References
Barbara Jagger, Supervisor Macy’s, 925.212.6649, Breanna Johnson, Employee Macy’s/Belk, 209.247.4622, Dorla Licausi, Friend, 707.631.0350
Leadership Experience
- Successfully led teams to achieve top in company YOY NOI growth.
- Increased occupancy by 40% in 18 month (while being brand new to industry)
- Awarded Best Place to Live 2023, 2024, and 2025
- Scored 93 on Quality Enhancement Audit 2023 and 2024 (top 5% in company)
- Awarded Best Place to Work 2023, 2024, and 2025
- Revenue Growth over LY +29.5% 2023.
- Customer Satisfaction Score 83% 2022, 85% 2023, 87% 2024 with an average response rate of 96%.
- Employee Satisfaction Score Average of 85% with an average of 95% participation for 2023 and 2024.
Communication Skills
- Clearly communicates annual, quarterly, monthly goals with follow up actions to ensure goals are met.
- Clearly communicates expectations, of direct reports.
- Negotiated for product needs through multiple channels with statistical data to support.
- Develops direct reports to use behavior-based performance coaching to improve.
- Asks questions to check for understanding before moving on.