Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Jessiah Swaby

Columbia,SC

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the food service industry. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, energetic, and results-oriented with an exemplary passion for developing relationships, cultivating partnerships, and growing businesses.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

CUTCO
01.2023 - 08.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly, and escalated major issues to supervisor.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered customer advice and assistance, paying attention to special needs or wants.

Food and Beverage Cashier

Tropical Smoothie Cafe
08.2022 - 08.2023
  • Utilized product knowledge of foods and beverages to make suggestions to customers.
  • Engaged customers to help create a superior food and beverage experience.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Learned duties for various positions and provided backup at key times.
  • Operated and sanitized kitchen and food preparation equipment.
  • Provided correct change to customers while following cash handling policies and procedures.
  • Performed cash, card and check transactions to complete customer purchases.

Education

Bachelor of Science -

Francis Marion University
Florence, SC
05.2027

Skills

  • Call Management
  • Product Knowledge
  • Information Security
  • Consultative Sales
  • Data Entry
  • Complaint Resolution
  • Money Handling Abilities
  • Prioritization
  • Conflict Resolution
  • Product Sales
  • Conflict Mediation
  • Team Leadership

Accomplishments

  • Product Promotion - I Upsold products and motivated customers to upgrade current product plans.
  • Got promoted 2 times in less than 7 months of work

Timeline

Customer Service Representative

CUTCO
01.2023 - 08.2023

Food and Beverage Cashier

Tropical Smoothie Cafe
08.2022 - 08.2023

Bachelor of Science -

Francis Marion University

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Jessiah Swaby