Jessica Littles
Houston,TX
Summary
Dynamic professional with a proven track record at Everise, excelling in training and mentoring while enhancing team performance. Skilled in conflict resolution and inventory management, I implemented efficient workflows that significantly reduced downtime. Committed to fostering a collaborative environment, I prioritize employee motivation and development to achieve organizational goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Supervisor-Precertification
Everise
Houston, TX
12.2024 - Current
- Assisted team in daily operations, ensuring adherence to safety protocols and procedures.
- Supported training initiatives for new employees, fostering a collaborative learning environment.
- Maintained inventory accuracy through regular audits and organization of stock areas.
- Implemented efficient workflow processes, reducing downtime during peak hours.
Receptionist
New Hope Housing
Houston, TX
04.2023 - Current
- Greeted and assisted clients, ensuring a welcoming environment and positive experience.
- Managed multi-line phone system, directing calls efficiently to appropriate staff members.
- Scheduled appointments while coordinating with team members to optimize calendar management.
- Maintained accurate records and files, improving organization and accessibility of client information.
Customer Service Representative
ContinuumGlobal
Houston, TX
09.2021 - 11.2024
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Processed orders and returns efficiently, ensuring high levels of customer satisfaction.
- Collaborated with team members to streamline service processes, enhancing overall response times.
- Maintained accurate records of customer interactions using CRM software for future reference.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Inventory Specialist
DHL Supply Chain
Houston, TX
08.2019 - 09.2021
- Managed inventory accuracy through regular audits and cycle counts.
- Developed and implemented efficient inventory tracking systems using advanced software tools.
- Trained new team members on best practices for inventory management and safety protocols.
- Collaborated with procurement to optimize stock levels and reduce excess inventory.
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Completed physical inventory counts each month.
Education
GED -
Windfern
Houston, TXCertificate of Technical Studies - Medical Assistant
Texas School of Business
Houston, TXSkills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Employee motivation
- Staff development
- Team building
- Conflict resolution
- Coaching and mentoring
Certification
CMA (AAMA)
Timeline
Supervisor-Precertification
Everise
12.2024 - Current
Receptionist
New Hope Housing
04.2023 - Current
Customer Service Representative
ContinuumGlobal
09.2021 - 11.2024
Inventory Specialist
DHL Supply Chain
08.2019 - 09.2021
GED -
Windfern
Certificate of Technical Studies - Medical Assistant
Texas School of Business