Jessica

Manage high-volume multi-line phone systems and dispatch calls efficiently
Monitor surveillance cameras and alarm systems
Coordinate emergency responses with staff and security teams
Maintain accurate logs, reports, and documentation
Provide professional customer service to patients and visitors
Troubleshoot system and communication issues

Utilized data-driven decision-making techniques to inform strategic planning processes and measure progress towards goals.

Operated dispatch systems including AVTEC and Perspective
Monitored cameras, alarms, and radio traffic
Created detailed reports using Microsoft Word and Excel
Assisted officers during emergencies and coordinated responses
Responded to panic alarms and conducted safety checks

Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.

Managed 10-line phone system and multiple screens
Logged daily reports and conducted camera audits
Coordinated officer schedules
Assisted with emergency codes and alarm monitoring

Ensured safety of patients, staff, and visitors
Assisted with combative patients and emergency situations
Monitored COVID-19 compliance
Responded to calls and maintained surveillance systems

Maintained detailed logs of daily activities, incidents, and actions taken during shifts as evidence in potential legal proceedings or investigations.