JESSICA ABREU
Miami,USA
Summary
Detail-oriented administrative specialist fluent in two languages, adept at handling confidential documents in dynamic workspaces. Committed to providing outstanding operational support to diverse teams. Skilled in managing office logistics and ensuring smooth workflow. Capable of executing daily tasks independently while maintaining a friendly and professional demeanor.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Patient Access Specialist
University of Miami Health System
06.2025 - 12.2025
- Verified patient eligibility, insurance benefits, and authorization requirements to ensure accurate service processing.
- Registered patients efficiently while maintaining compliance with HIPAA and organizational standards.
- Collected co-pays, processed payments, and reconciled daily financial reports.
- Communicated with clinical teams, patients, and insurance representatives to resolve registration or billing discrepancies.
- Participated in ongoing training programs to stay current with industry trends and best practices in patient access services.
- Provided exceptional customer service by assisting patients with check-in, documentation, and navigation throughout the facility.
- Maintained accurate data entry in EMR systems to support administrative and clinical operations.
- Implemented training programs for new staff, improving onboarding experience and operational consistency.
- Managed complex scheduling for multi-disciplinary appointments, optimizing patient flow and resource allocation.
- Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
Human Resources Manager
Bright Star Care, Home Health Care
03.2024 - 05.2025
- Maintained employee records in accordance with company policy and legal requirements.
- Assisted in developing succession planning strategies for key positions.
- Organized team building activities to foster collaboration.
- Created job postings and maintained applicant database.
- Identified, screened, and interviewed potential employees.
- Provided guidance on labor law compliance.
- Developed competitive, cost-effective compensation packages.
- Implemented recruitment strategies to attract qualified candidates.
- Ensured compliance with federal, state, and local employment laws.
- Conducted background and reference checks.
Center Manager
American Care Medical Center
05.2022 - 12.2023
- Organized schedules and workflows to meet business demands.
- Maintained accurate inventory through stock counts and reconciliation.
- Delegated daily tasks among team members.
- Enforced company policies to strengthen operational standards.
- Mentored staff to improve skills and achieve targets.
- Monitored transactions and deposits for discrepancies.
- Implemented training programs for new hires.
- Resolved escalated customer inquiries and complaints.
Medical Assistant
American Care Medical Center
04.2022 - 05.2023
- Prepared treatment rooms and restocked supplies.
- Measured vital signs and gathered medical histories.
- Engaged patients to obtain necessary medical information.
- Relayed patient concerns to physicians.
Receptionist
American Care Medical Center
03.2022 - 04.2023
- Scheduled and confirmed appointments.
- Answered and directed calls via multi-line system.
- Processed payments and updated accounts.
- Prepared correspondence and reports.
- Greeted and assisted visitors.
Patient Recruiter
Miami Dade Medical Research Institute
06.2022 - 03.2023
- Collaborated with management on staffing models.
- Sourced, screened, and interviewed candidates.
- Developed candidate pipelines through research and networking.
- Coached management on recruitment strategies.
- Built strong rapport with clients and families.
- Assisted patients and visitors, ensuring a welcoming environment.
Medical Assistant
National Headache Institute
01.2022 - 06.2022
- Scheduled patient appointments.
- Administered IV medications.
- Conducted diagnostic tests (EEG, VNG).
- Performed allergy testing and blood draws.
- Documented medical history, vitals, and assessments.
- Educated patients on medications and procedures.
Phlebotomist
Quest Diagnostic Center
08.2021 - 01.2022
- Transported specimens per protocol.
- Processed billing and collected payments.
- Identified patients prior to specimen collection.
- Obtained diverse blood samples.
- Labeled and prepared blood samples.
- Sanitized work area after each patient.
CNA, Unit Secretary
Baptist Hospital of Miami, Marrow Transplant
03.2021 - 06.2021
- Built relationships with patients and care teams.
- Conducted routine vital sign checks.
- Provided nursing assistance during pre- and post-op care.
- Maintained accurate patient records.
- Assisted with daily living activities.
Administrative Assistant
Renovations Property Management
06.2019 - 07.2020
- Streamlined document processes.
- Coordinated vendor communications.
- Created and updated spreadsheets and reports.
- Directed customer inquiries.
- Managed time sheets for payroll.
- Organized meetings and maintained filing systems.
Call Center Representative
Renovations Property Management
06.2019 - 07.2019
- Maintained strong call control.
- Enhanced client relations.
- Documented customer feedback.
- Met or exceeded call benchmarks.
- Proposed solutions for service issues.
Certified Nursing Assistant
Kendall Regional Medical Center
07.2017 - 09.2018
- Assisted in patient care plans.
- Monitored and replenished medical supplies.
- Executed daily patient care tasks.
- Recorded patient information accurately.
- Prevented infection through aseptic techniques.
Receptionist
Rapid Wax
07.2016 - 06.2017
- Greeted visitors and directed them appropriately.
- Answered calls via multi-line system.
- Processed payments and maintained financial records.
- Scheduled appointments.
- Coordinated courier deliveries.
CNA Student
East Ridge Retirement Village
12.2016 - 03.2017
- Assisted with daily living activities.
- Provided companionship to residents.
- Ensured compliance with safety protocols.
- Documented patient histories and vital signs.
Sales Associate / Style Specialist
Aeropostale Inc
06.2015 - 07.2016
- Assisted customers and provided product solutions.
- Recommended additional items.
- Trained new sales employees.
- Organized merchandise displays.
- Processed purchases.
Education
Nursing Assistant - Biomedical Sciences
John A. Ferguson Senior High School
Miami, FL06.2017
Skills
- Proficient in multiple languages
- Workflow optimization
- Insurance billing
- Professionalism and ethics
- Customer service
- Strong clinical judgment
- Problem resolution ability
- HIPAA compliant
- Public speaking
- PC proficient
- Team collaboration
- Insurance verification
Certification
- Notary Public (FL), Expires 2029-01 — Commission: HH 631275
- Certified Nursing Assistant, Expires 2026-05 — License: CNA350056
- CPR Certified, Expires 2026-04
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Patient Access Specialist
University of Miami Health System
06.2025 - 12.2025
Human Resources Manager
Bright Star Care, Home Health Care
03.2024 - 05.2025
Patient Recruiter
Miami Dade Medical Research Institute
06.2022 - 03.2023
Center Manager
American Care Medical Center
05.2022 - 12.2023
Medical Assistant
American Care Medical Center
04.2022 - 05.2023
Receptionist
American Care Medical Center
03.2022 - 04.2023
Medical Assistant
National Headache Institute
01.2022 - 06.2022
Phlebotomist
Quest Diagnostic Center
08.2021 - 01.2022
CNA, Unit Secretary
Baptist Hospital of Miami, Marrow Transplant
03.2021 - 06.2021
Administrative Assistant
Renovations Property Management
06.2019 - 07.2020
Call Center Representative
Renovations Property Management
06.2019 - 07.2019
Certified Nursing Assistant
Kendall Regional Medical Center
07.2017 - 09.2018
CNA Student
East Ridge Retirement Village
12.2016 - 03.2017
Receptionist
Rapid Wax
07.2016 - 06.2017
Sales Associate / Style Specialist
Aeropostale Inc
06.2015 - 07.2016
Nursing Assistant - Biomedical Sciences
John A. Ferguson Senior High School