Jessica Acanda
Kissimmee,FL
Summary
Knowledgeable Bank Teller with 12 years of banking experience and 19 years of secure cash-handling experience, providing excellent customer service through accurate customer transactions. Looking to leverage a sales mindset to promote cross-selling to meet your Bank's goals and increase customer satisfaction.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Freight Associate
THE HOME DEPOT
Orlando, FL
09.2022 - Current
- Responsible for unloading boxed merchandise from delivery trucks via manual conveyor belt.
- Carrying and sorting boxed products into the corresponding store departments' utility carts.
- Pulling full utility carts from freight/receiving area to the corresponding store departments.
- Cutting [opening] boxes of merchandise and replenishing store shelves upon scanning boxes with handheld RF device.
- Stocking excess boxed merchandise in the upper bays via 12-foot portable ladder, once properly labeled.
ESSI
Department Of Children & Families (DCF)
Kissimmee, FL
10.2022 - 07.2023
- Determined eligibility of applicants and recipients for public assistance programs.
- Compliance:
- Data-entry: Processed data from electronic sources and entered information into a computer-based eligibility system.
Licensed Agent
HPONE
Tampa, FL
08.2020 - 05.2022
- Identified customer needs and answered requests to ensure high levels of satisfaction.
- Assisted clients evaluate their needs against the services and coverage they were eligible for.
- Educating: Helped clients understand their options for Medicare, prescription drug, vision, and dental policies.
- Conducting needs analysis: Determined the most appropriate insurance plan based on a combination of price and value.
- Assisting with application process: Ensured accuracy and compliance with all applicable rules and regulations.
- Submitting applications: Submitted completed applications in a timely manner.
Customer Care Representative
RANDSTAD US
Orlando, FL
05.2019 - 03.2020
- Call Center - Healthcare services: Initiated outbound follow-ups to complete client inquiries.
- Implemented techniques and workflows to successfully maintain high call volumes.
- Assisted clients' employees, retirees, and others understand, enroll in, and use their HR plans, which included health insurance, pension, payroll, 401k, and other HR-related services.
- Answered questions about health care benefits, retirement plans, leaves of absence, and more.
Exports Clerk
HNMGlobal Logistics
Orlando, FL
09.2018 - 03.2019
- Ensured efficient delivery logistics through data management.
- Received, monitored, and processed daily freight movements.
- Assisted exports team in ensuring the correct paperwork was in place for shipments and their exporters.
Bank Teller
JPMORGAN CHASE BANK
Kissimmee, FL
01.2007 - 09.2018
- Cash Management: Managed branch cash levels through the monitoring of Cash Manager.
- Audit / Settlement management: Reconciled cash drawer, vault, and ATMs, handling $33K+ per day, with 0 mistakes in 12 years.
- Vault Teller: Maintained and balanced the vault daily.
- ATM Custodian/TCD (Cash Dispensing) Custodian: Replenished, audit, and performed the settlements on a daily basis.
- Ensured customer satisfaction with patience and a positive attitude.
- Opening / Closing team: Executed strict opening and closing procedures to protect employees and bank assets.
Education
Bachelor Of Business Administration - Marketing
Universidad Del Turabo
Orlando, FL06.2009
Skills
- Analytical & Critical thinker
- Adaptable to change
- Complex Problem-Solver
- Detail-oriented
- Cold Calling / Prospecting
- Due Diligence
- Compliance (CMS)
- Microsoft Office Proficient – Word, Excel, Outlook, Powerpoint
Certification
FL DEPT OF FINANCIAL SERVICES
License Number : W675260
0214 - LIFE INCL VARIABLE ANNUITY 08/20/2021
0240 - HEALTH 09/03/2020
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
FL DEPT OF FINANCIAL SERVICES
License Number : W675260
Timeline
ESSI
Department Of Children & Families (DCF)
10.2022 - 07.2023
Freight Associate
THE HOME DEPOT
09.2022 - Current
Licensed Agent
HPONE
08.2020 - 05.2022
Customer Care Representative
RANDSTAD US
05.2019 - 03.2020
Exports Clerk
HNMGlobal Logistics
09.2018 - 03.2019
Bank Teller
JPMORGAN CHASE BANK
01.2007 - 09.2018
Bachelor Of Business Administration - Marketing
Universidad Del Turabo