Jessica Acuna
Los Angeles,CA
Summary
Results-driven operations professional with expertise in customs compliance and shipment processing. Proven track record in enhancing operational efficiency and resolving discrepancies to ensure timely deliveries.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Sr Operations Administration
FedEx Ground
Pacoima, California
10.2020 - Current
- Processed international shipments and verified that required customs and shipping documentation was complete and accurate.
- Resolved discrepancies by contacting customers for missing commercial invoices, ensuring accurate shipment documentation.
- Managed the 889/998 Data Entry Report to maintain shipment accuracy and operational efficiency.
- Verified daily COD collections to ensure accuracy for nightly deposits.
- Collaborated with drives to resolve Code 85 exceptions and ensure timely pickup completion.
- Contained spills from damaged packages to uphold safety standards and maintain a secure work environment.
- Proceeded damaged packages, hazardous materials, and air-restricted shipments in compliance with company policies and safety regulations.
- Researched and followed up on Overgoods to facilitate recovery and resolution.
- Monitored and resolved discrepancies using the Live Pickup Variance Report.
- Assisted with Case EBS investigations and resolved package-related issues through timely follow-up.
- Supported customer service by assisting with package pickups and addressing inquiries to enhance customer satisfaction.
- Managed Recipient Portal requests, MRLs, closures, and delivery instruction updates to improve customer satisfaction.
- Utilized the P&D Portal to generate date collection reports and troubleshoot operational concerns.
- Manages operations of the BURB Store by maintaining inventory levels and organizing merchandise as well as assisting package handlers with BURB Bucks purchases by distributing approved items and providing excellent customer service.
- Manages operations of the BURB Store by maintaining inventory levels and organizing merchandise as well as assisting package handlers with BURB Bucks purchases by distributing approved items and providing excellent customer service.
- Collect accident reports and initiate driver inquiry reports to ensure timely resolution of operational issues.
Special Assessment Admin
FedEx Ground
Pacoima, California
10.2019 - 01.2020
- Coordinated daily driver dispatch operations and verified the arrival of scheduled drivers to ensure efficient workflow.
- Maintained and verified daily transportation records proficiently by accurately entering and auditing data within the Transportation Management System (TMS).
- Process international shipments, ensuring all required customs documentation and paperwork are complete and accurate.
- Communicate with customers to obtain missing commercial invoices and resolve issues related to missing shipment pieces.
- Investigate missing shipments, Overgoods, and delivery exceptions to improve package recovery and support on-time delivery performance.
- Collaborated with linehaul personnel to identify, troubleshoot, and resolve operational issues in a timely manner.
- Managed incoming phone calls, coordinated correspondence, and handled email communications to ensure streamlined administrative operations.
- Executed operational tasks to enhance team efficiency and support workflow.
Education
Some College (No Degree) - Accounting
San Bernardino Valley College
San Bernardino, CAHigh School Diploma -
Fontana Adult Schoool
Fontana, CASkills
- Customs compliance
- Shipment processing
- Shipping documentation
- Logistics management
- Transportation management
- Inventory management
- Operational efficiency
- Operations Administration
- Data Management
- Report analysis
- Process Improvement
- Cross-functional collaboration
- Problem Resolution
- Microsoft Office proficiency
- Customer Service Excellence
- Multitasking
- Bilingual Communication
- Materials compliance
Certification
- Recipient Portal Certificate
- FLM-AMS Certificate
- PSD Certificate
- SAD Certificate
- PLA Certificate
Timeline
Sr Operations Administration
FedEx Ground
10.2020 - Current
Special Assessment Admin
FedEx Ground
10.2019 - 01.2020
Some College (No Degree) - Accounting
San Bernardino Valley College
High School Diploma -
Fontana Adult Schoool