Jessica Adamczyk
Bay City
Summary
Customer support professional with 10+ years of experience assisting customers in fast-paced healthcare, financial, and remote service environments. Skilled in troubleshooting customer issues, navigating multiple software systems, documenting detailed account information, and delivering calm, accurate support under pressure. Recognized for strong communication, problem-solving, and the ability to handle sensitive situations with professionalism and empathy.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
Morley-Premera Blue Cross Medicare
Saginaw, MI
12.2021 - 06.2023
- Managed high-volume inbound calls supporting Medicare members and providers in a remote call center environment.
- Resolved customer concerns related to claims, prescription coverage, billing, benefits, and provider services while maintaining accuracy and professionalism.
- Troubleshot account and service-related issues across multiple software systems and documented detailed call records for follow-up and resolution.
- Assisted members with locating in-network providers and pharmacies, reviewing medication coverage, and identifying cost-saving alternatives when available.
- Processed provider appeals and grievances while maintaining compliance with Medicare and HIPAA guidelines.
- Collaborated with supervisors and internal departments to escalate and resolve complex customer issues.
- Consistently received positive customer survey feedback for communication, patience, and problem-solving abilities.
Family Manager/ Caregiver
Self-Managed Household
Bay City, MI
10.2009 - 12.2021
- Managed household operations, scheduling, budgeting, appointments, and daily logistics while providing full-time caregiving support for a child with special needs.
- Coordinated communication with healthcare providers, schools, and support services while maintaining organized records and schedules.
- Developed strong adaptability, multitasking, and problem-solving skills while handling changing priorities and high-stress situations.
- Continued independent learning (college) and technology use throughout this period, maintaining and developing communication and administrative skills.
Bank Teller
Financial Edge Community Credit Union
Bay City, MI
08.2003 - 10.2009
- Processed daily financial transactions including deposits, withdrawals, payments, and money orders with consistent accuracy and attention to detail.
- Assisted members with account-related questions while maintaining confidentiality and compliance with financial policies.
- Resolved customer concerns professionally and collaborated with team members to address account discrepancies and service issues.
- Maintained balanced cash drawers and accurate transaction records in a fast-paced customer service environment.
Education
No Degree - Science And Healthcare Studies
Delta College
Bay City, MIHigh School Diploma -
Western High School
Auburn, MISkills
- Customer Support & Conflict Resolution
- Troubleshooting & Problem Solving
- Call Documentation & Recordkeeping
- Multi-System Navigation
- Claims & Benefits Support
- CRM / Call Tracking Systems
- Data Entry & Typing (50 WPM)
- Microsoft Office
- Team Collaboration
- Time Management
- Active listening
Timeline
Customer Service Representative
Morley-Premera Blue Cross Medicare
12.2021 - 06.2023
Family Manager/ Caregiver
Self-Managed Household
10.2009 - 12.2021
Bank Teller
Financial Edge Community Credit Union
08.2003 - 10.2009
No Degree - Science And Healthcare Studies
Delta College
High School Diploma -
Western High School