Hi, I’m
Jessica Aguilar
Pueblo,CO
Summary
Offering excellent organizational abilities and strong aptitude for multitasking and prioritizing tasks. Contributes solid foundation in general office procedures and computer applications, ensuring smooth daily operations. Ready to use and develop administrative and communication skills in Administative Assistant role.
Overview
6
years of professional experience
Work History
Employbridge
Billing Specialist
02.2019 - 08.2021
Job overview
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Researched and resolved billing discrepancies to enable accurate billing.
- Enhanced interdepartmental communication to ensure accuracy and completeness of billing information.
- Improved customer satisfaction with prompt and clear communication regarding their billing inquiries.
EmployBridge
Payroll Administrator
07.2016 - 02.2019
Job overview
- Handled complex payroll situations such as back-pay calculations, garnishments, and overtime payments with accuracy and professionalism.
- Calculated payroll deductions by accurately using LPT and processed payroll to meet preset requirements.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
- Maintained confidentiality of employee records and payroll information.
- Performed data entry tasks and maintained accurate records of employee payroll information.
Iqor
Customer Service Representative
11.2015 - 07.2016
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to inquiries from callers seeking information.
Convergys
Customer Service Representative
06.2015 - 11.2015
Job overview
- Answer Directv programming questions
- Process payments
- Troubleshoot Equipment
Education
Central High School, Pueblo, CO
High School Diploma
06-1999
Skills
- Data entry
- Customer service
- Computer skills
- Office administration
- Filing
- Documentation and recordkeeping
- Verbal communication
- Mail handling
- Multi-line phone systems
Assessments
- Spreadsheets with Microsoft Excel – Completed April2021
- Knowledge of various Microsoft Excel features, functions, and formulas
- Full results: Completed
- Administrative assistant/receptionist – Proficient May2021
- Using basic scheduling and organizational skills in an office setting
- Full results: Proficient
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Availability
See my work availability
Not Available
Available
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tuesday
wednesday
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friday
saturday
sunday
morning
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evening
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Timeline
Billing Specialist
Employbridge
02.2019 - 08.2021
Payroll Administrator
EmployBridge
07.2016 - 02.2019
Customer Service Representative
Iqor
11.2015 - 07.2016
Customer Service Representative
Convergys
06.2015 - 11.2015
Central High School
High School Diploma
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