Jessica Akinrotoye
Washington,DC
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
5
5
years of professional experience
Work History
Concierge Representative
Capitol Light
01.2020 - 08.2024
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
Customer Service Representative
Valvoline Instant Oil
04.2023 - 04.2024
- Responded to customer requests for products, services, and company information.
- Promptly responded to inquiries and requests from prospective customers.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Created and maintained detailed database to develop promotional sales.
Education
High School Diploma -
Bladesburg High School
Maryland 01-2021
Skills
- Upselling strategies
- Exceptional communication
- Basic accounting
- Reservation coordination
- Guest Relations
- Cash Handling
Timeline
Customer Service Representative
Valvoline Instant Oil
04.2023 - 04.2024
Concierge Representative
Capitol Light
01.2020 - 08.2024
High School Diploma -
Bladesburg High School
Similar Profiles
Nicole AntonacciNicole Antonacci
Senior Project Manager at Capitol LightSenior Project Manager at Capitol Light
Sheila DeBlonkSheila DeBlonk
Owner / Creative Consultant / Political Strategist at CAPITOL CAMPAIGNS & CAPITOL EVENTSOwner / Creative Consultant / Political Strategist at CAPITOL CAMPAIGNS & CAPITOL EVENTS
Farooq ShahzadFarooq Shahzad
Owner/Entrepeneur at Capitol Petroleum LLC, Capitol One Real EstateOwner/Entrepeneur at Capitol Petroleum LLC, Capitol One Real Estate
Blair LalorBlair Lalor
Administrative Assistant at Palm Beach Soccer AcademyAdministrative Assistant at Palm Beach Soccer Academy
Jae'la RowlesJae'la Rowles
Administrative Support Assistant at United States Marshals ServiceAdministrative Support Assistant at United States Marshals Service