Kelsey Trindade
Merced,CA
Summary
Seeking a position that will further develop my working and communication skills through real-life experience by completing tasks and training, and meeting the expectations of my employer(s).
Overview
5
5
years of professional experience
Work History
Concierge Representative
Eclipse Theaters
10.2017 - 09.2018
- Handled guest complaints with professionalism, resolving issues quickly to maintain high levels of satisfaction.
- Streamlined front desk operations for improved efficiency and reduced wait times for guests.
- Maintained up-to-date knowledge of area attractions and events to provide accurate information to guests.
- Collaborated with team members to ensure consistent delivery of exceptional customer service.
Customer Service Representative
21 Greens
10.2017 - 03.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Customer Service Representative
Ups Store
08.2013 - 06.2016
- Completed copy projects, packed and shipped items, took inventory, organized and scheduled events
- Maintained a clean and safe work environment
- Improved organizational skills
- Learned to multitask and get tasks completed in a timely manner
Education
High School Diploma -
Buhach Colony High School
Atwater, CA06-2016
Skills
- Strong multitasking
- Exceptional communication
- Initiative-taking
- Upselling strategies
- Customer Service
- Hospitality
- Cash Handling
- Guest Services
- Front desk support
Timeline
Concierge Representative
Eclipse Theaters
10.2017 - 09.2018
Customer Service Representative
21 Greens
10.2017 - 03.2018
Customer Service Representative
Ups Store
08.2013 - 06.2016
High School Diploma -
Buhach Colony High School
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