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Jessica Alcozer
Adrian,MI
Work Preference
Summary
Certified Medical Assistant (CMA) with 18+ years of healthcare experience since 2008. Coordinated multiple clinical responsibilities and sustained high-quality documentation for streamlined workflow. Resolved prior authorization issues and supported timely care coordination.
Overview
18
18
years of professional experience
Work History
Certified Medical Assistant
Promedica Physicians Group
Adrian, Michigan
10.2008 - Current
- Administered injections and completed point-of-care testing per provider orders.
- Assisted providers with exams, procedures, and patient preparation in busy clinic settings.
- Performed diagnostic testing such as EKGs and hearing screenings according to established protocols.
- Prepared patients for Promedica Physicians Group by gathering histories and recording vital signs.
- Updated Epic electronic health records for Promedica Physicians Group.
- Coordinated patient appointment scheduling to optimize clinic workflow. and coordinated referrals for Promedica Physicians Group patients.
- Provided patient education on medications, follow-up care, and office instructions.
- Relayed patient concerns, condition updates, and refill requests to physicians to support treatment.
- Obtained insurance authorizations for prescribed medications and treatments for patients needing financial assistance programs.
- Recorded patient payments accurately using cash registers or computerized systems to ensure financial integrity. accurately using cash registers or computerized systems.
- Contributed to team meetings focused on workflow improvement and enhanced patient outcomes.
Certified Nursing Assistant
Adrian Health Care Nursing Home
Adrian, MI
09.2001 - 03.2004
- Coordinated fun group activities with patients to uplift mood, improve overall memory, and provide light entertainment.
- Evaluated needs and delivered care through immediate assistance in emergency and routine paging situations.
- Promoted good oral and personal hygiene by assisting patients with shaving, bathing, and teeth brushing.
- Attended to call lights and enhanced patient comfort and safety by repositioning bed rails and equipment.
- Cared for residents within assisted living facility and ensured high-quality support aligned with needs.
- Coordinated individualized patient care by logging vital signs, capturing observations, delivering treatments, and assessing patient needs.
- Utilized therapeutic communication empathy alongside active listening skills to build positive patient relationships.
- Executed patient activities of daily living tasks for individuals unable to self-care and enabled limited-mobility patients to complete daily responsibilities.
Education
Certificate of Technical Studies - Medical Assistant
Ross Medical Education Center
Ypsilanti, MI08-2008
GED -
Lenawee County Schools
Adrian, MI06-2000
Skills
- EHR documentation
- Patient scheduling
- Insurance navigation
- Authorization processes
- Referral management
- Clinical testing procedures
- Immunization techniques
- HIPAA compliance
- Attention to detail
- Strong communication skills
- Time management
- Adaptable mindset
- Reliability traits
- Patient engagement
- Time management
Timeline
Certified Medical Assistant
Promedica Physicians Group
10.2008 - Current
Certified Nursing Assistant
Adrian Health Care Nursing Home
09.2001 - 03.2004
Certificate of Technical Studies - Medical Assistant
Ross Medical Education Center
GED -
Lenawee County Schools