Jocelyn M Cabral
Albuquerque
Summary
Developed skills in fast-paced healthcare environment, focusing on patient care and administrative tasks. Demonstrated ability to manage patient records and assist with medical procedures. Seeking to apply these transferrable skills in new field, leveraging experience in high-stress settings.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
NWW Maternity & Family Planning
Albuquerque, NM
03.2024 - Current
- Experience with low-income, non-insured patients, and diverse communities
- Experience with Title V/Title X, BCC, and UNM Cares
- Assisted in patient intake, ensuring accurate collection of medical histories and insurance information.
- Administered immunizations and medications per physician directives while adhering to safety protocols.
- Coordinated scheduling for patient appointments, enhancing office efficiency through effective communication.
- Managed electronic health records, ensuring data accuracy and compliance with privacy regulations.
- Conducted routine laboratory tests and prepared samples for analysis, maintaining high standards of quality control.
- Trained new staff on office procedures and patient care protocols, fostering a collaborative team environment.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
Beauty Associate
Sally Beauty Supply
Albuquerque, NM
10.2022 - 02.2023
- Provide hair and color consultations to customers.
- Act as Manager to ensure the store is running efficiently and addressing any needs.
- De-escalate customer situations when they arise for the store.
- Handle loss prevention and complete police reports as needed.
- Collaborated with team members to ensure a clean, organized, and welcoming store environment.
- Resolved customer inquiries and concerns promptly, ensuring positive shopping experiences for all patrons.
- Engaged in friendly conversation with customer to better uncover individual needs.
Customer Service Rep & Loss Prevention
Ross
Albuquerque, NM
05.2022 - 09.2022
- Oversaw daily operations, assisted customers, resolved escalated concerns, and managed loss prevention reporting.
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Handled escalated customer issues professionally, restoring confidence in service quality.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Diploma - Medical Assisting
Brookline College
Albuquerque, NM04.2024
High School Diploma -
Rio Grande High School
Albuquerque05-2022
Skills
- Vital Signs
- Phlebotomy
- Patient care
- Injections
- Sterile Technique
- Procedure Assistance
- EHR Documentation
- Bilingual (English/Spanish)
- Communication
- Critical Thinking
- Teamwork
- Organization
- HIPAA compliance
- Patient scheduling
- Clinical documentation
- Patient documentation
- Electronic health records
- Patient assessments
- Problem-solving
- Safety compliance
- Medical terminology knowledge
Accomplishments
- Recognized for outstanding dedication to patient care.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Basic Life Support (BLS), American Heart Association —02/2026 to 02/2028
- CCMA - Certified Clinical Medical Assistant
Languages
Spanish
Native or Bilingual
Timeline
Certified Medical Assistant
NWW Maternity & Family Planning
03.2024 - Current
Beauty Associate
Sally Beauty Supply
10.2022 - 02.2023
Customer Service Rep & Loss Prevention
Ross
05.2022 - 09.2022
Diploma - Medical Assisting
Brookline College
High School Diploma -
Rio Grande High School