Jessica Alfrey
Altoona,IA
Summary
Developed strong leadership, organizational, and customer service skills in fast-paced retail environment, seeking to transition into new field. Demonstrates expertise in team management and operational efficiency, with focus on achieving business objectives. Committed to leveraging these transferable skills to deliver results in new and dynamic role.
Overview
8
8
years of professional experience
Work History
Store Manager
Storage-Mart
04.2020 - Current
- Adept individual with more than 4 years of experience as a Manager for 2 operations
- Determined and practiced at implementing goals and strategies for sales teams which drive profitability
- Detailed and fast-paced team player
- Active listening skills
- Strong work ethic
- Consistently meets sales goals
- Goal-oriented
- Customer service-oriented
- Staff training and development
- Sales experience
- Customer service
- Upselling techniques
- Motivated team player
- Training and development
- receive and file incoming letters or any documents
- Directed schedule of weekly projects and anticipated timelines for milestones and completion dates
- Recruited, hired and trained new employees, including monitoring and review of individual performance
- Promoted customer loyalty by resolving escalated conflicts to complete satisfaction
- Perform employee check outs and count drawer at end of each shift, manage money
- Delivered training and continuous mentoring to team members, boosting employee satisfaction and overall performance
Manager
Ramada by Wyndham
05.2017 - 03.2020
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Education
High School Diploma -
Southeast Polk
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Team leadership
- Friendly and positive
- Policies and procedures
- Supply ordering
Timeline
Store Manager
Storage-Mart
04.2020 - Current
Manager
Ramada by Wyndham
05.2017 - 03.2020
High School Diploma -
Southeast Polk