Jessica Algeo
Kingston,OK
Summary
Accomplished Owner/Operator of J & S Cleaning Service, adept in strategic planning and relationship management. Demonstrated success in operational reporting and fostering customer relationships at Martha Sparlin, CPA. Excelled in improving customer satisfaction, showcasing a blend of hard and soft skills critical for business excellence.
Overview
10
10
years of professional experience
Work History
Owner/Operator
J & S Cleaning Service
05.2019 - Current
- Managed day-to-day business operations.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Consulted with customers to assess needs and propose optimal solutions.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
- Developed business plan, processes and procedures to provide superior Product or Service to customers.
Secretary
Martha Sparlin, CPA
01.2015 - 10.2020
- Scheduled appointments and conducted follow-up calls to clients.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Created and updated records and files to maintain document compliance.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained daily memos.
- Maintained filing systems and categorized documents.
- Managed filing system, entered data and completed other clerical tasks.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed phone correspondence and handled incoming and outgoing faxes.
- Managed paper filing systems by routing various documents.
Education
Hs Diploma - General Studies
Kingston High School
Kingston, OK05.1999
Skills
- Operational Reporting
- Relationship Management
- Documentation And Reporting
- Strategic Planning
Timeline
Owner/Operator
J & S Cleaning Service
05.2019 - Current
Secretary
Martha Sparlin, CPA
01.2015 - 10.2020
Hs Diploma - General Studies
Kingston High School