Jessica Ali Awad

Dynamic American-Lebanese professional with over a decade of experience in hospitality, sales, and events, skilled in driving business growth through strategic marketing and client relations. Fluent in English and conversant in Arabic, providing a multicultural perspective that enriches customer engagement and business development strategies. Certified in various sales and marketing programs, recognized for crafting impactful campaigns that enhance brand visibility and foster meaningful connections. Prepared to leverage expertise in hospitality management and team leadership to contribute to a fast-paced environment, enhancing event experiences with innovative solutions.

• Restaurant Manager ServSafe
• Guest Service Gold Certification
• TripAdvisor Certification
• Wedding Specialty Certification
• Persuasive Communications Certification
• CPR, AED & Narcan Certified

• The DoubleTree by Hilton Worldwide 10/2020-12/2020 Internship: Worked 45-55 hours a week as a front desk supervisor, while training how to be a sales coordinator as well. Helped with booking events, gift shop inventory & stocking, refund requests, customer complaints & practiced my communication skills, both in person and over the phone. Assisted with creating train courses for future new hires.
• The Pittsford Burger Bar by Wegmans 6/2019-09/2019 Internship: Worked 35-40 hours a week in restaurant shadowing what the manager does. Answered phones, training, beer & wine ordering and inventory, and scheduling. Stocking and organizing.
• Heather Heights Senior Living, Rochester, NY 2014-2015 Internship: Worked 30-35 Staff member, caregiver – responsible for feeding elderly at the correct time, reminding them when to take their medication, and entertain them during play hours. Stocking in all departments when time was slow, organizing stations.