Jessica Alicea
Denver,CO
Summary
Dedicated Registered Behavior Technician experienced in fostering client relationships and delivering compassionate care while upholding ethical standards. Enhanced treatment outcomes through effective data collection, strategic insights, and communication with BCBA. Focused on optimizing processes and supporting client success in fast-paced environments.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Registered Behavior Technician
Behavioral Innovations
11.2024 - 09.2026
- Maintained meticulous records of client progress, enabling data-driven adjustments to treatment plans for optimal results.
- Analyzed behavioral trends from collected data, providing insights for program modifications and effectiveness evaluations.
- Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
- Delivered compassionate patient care, focusing on safety, comfort and emotional support.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Developed rapport with clients and families, fostering trust and open communication essential to successful treatment outcomes.
- Trained new staff on applied behavior analysis techniques and data collection methods for enhanced service delivery.
- Ensured compliance with ethical standards and confidentiality requirements, safeguarding client trust and security.
Patient Care Technician
ICON Eyecare
12.2023 - 09.2024
- Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
- Communicated effectively with healthcare providers to relay patient information and treatment plans.
- Maintained accurate electronic health records, enhancing data integrity and compliance standards.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
- Acted as a knowledgeable resource for patients seeking information about community resources and support services available to them in their healthcare journey.
- Resolved patient concerns and complaints with empathy and professionalism, restoring trust in healthcare services.
Claims Representative
Farmers Insurance Agency
10.2022 - 06.2023
- Evaluated claim data for accuracy, identifying discrepancies and initiating corrective actions.
- Processed claims efficiently, ensuring adherence to company policies and regulatory compliance.
- Maintained detailed documentation of claim files, ensuring completeness and readiness for audits.
- Maintained compliance with industry regulations by adhering to established procedures and guidelines in claims handling.
- Developed strong relationships with clients, facilitating trust and open communication during the claims process.
- Delivered personalized customer service, addressing policyholder concerns and clarifying coverage details.
- Provided exceptional customer service by addressing inquiries and resolving concerns promptly while providing timely and accurate information on claim status and resolution.
Education
Bachelor of Arts - Fine Arts
Flagler College
Saint Augustine, FL12-2006
Skills
- Reinforcement procedures
- Error correction techniques
- Natural environment training
- Prompting strategies
- Treatment implementation
- Data collection and analysis
- Clinical documentation
- HIPAA requirements
- Client engagement
- Rapport building
- Active listening
- Attention to detail
Certification
Voice Acting for Professionals
Timeline
Registered Behavior Technician
Behavioral Innovations
11.2024 - 09.2026
Patient Care Technician
ICON Eyecare
12.2023 - 09.2024
Claims Representative
Farmers Insurance Agency
10.2022 - 06.2023
Bachelor of Arts - Fine Arts
Flagler College