Summary
Overview
Work History
Education
Skills
Timeline
background-images

Jessica Allen

Greenville,South Carolina

Summary

FANS Area Manager at Greenville County Schools with a proven track record in staff management and operations. Expert in relationship building and team development, successfully enhancing employee productivity and customer satisfaction. Implemented innovative training programs, resulting in improved service quality and operational efficiency. Committed to helping ensure a positive work environment.

Overview

22
22
years of professional experience

Work History

FANS Area Manager

Greenville County Schools
08.2018 - Current
  • Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
  • Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
  • Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
  • Conducted training sessions to educate employees on best practices and procedures to increase profitability.

FANS District Trainer

Greenville County Schools
09.2016 - 02.2018
  • Developed strong relationships with district stakeholders, ensuring alignment between training initiatives and business objectives.
  • Partnered with human resources personnel in addressing employee concerns related to professional development opportunities.
  • Implemented innovative learning technologies to enhance the delivery and absorption of critical information during training sessions.
  • Enhanced employee skill sets through development and execution of comprehensive training curriculums.

FANS Training Manager

Greenville County Schools
01.2014 - 05.2016
  • Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
  • Developed and implemented comprehensive training program to increase employee productivity and morale.
  • Monitored and evaluated training performance to determine quality and cohesiveness.
  • Trained new hires to perform cross-training exercises with experienced workers.

FANS Manager

Greenville County Schools
06.2014 - 02.2016
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

FANS Assistant Manager

Greenville County Schools
08.2013 - 08.2014
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

FANS Operator

Greenville County Schools
09.2009 - 08.2014
  • Increased repeat business through consistent delivery of high-quality meals and exceptional guest experiences.
  • Maximized freshness in food offerings by rotating stock effectively through proper storage methods.
  • Utilized strong communication skills to foster collaboration among team members in fast-paced environments.
  • Provided excellent customer service by quickly addressing concerns or complaints from patrons.
  • Contributed to a positive workplace culture through proactive problem-solving, effective teamwork, and commitment to continuous improvement.

Server

Charles Steak House
01.2007 - 02.2014
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Lead Server and To Go Marketing Specialist

Chilis Resturant
01.2004 - 01.2007
  • Managed high volume dining periods with effective time management and strong multitasking abilities.
  • Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
  • Cultivated warm relationships with regular customers.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Collaborated with kitchen staff to ensure accurate and timely delivery of meals, resulting in higher customer satisfaction rates.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Implemented upselling techniques to boost average check size while still prioritizing guest satisfaction.
  • Mentored new servers, sharing best practices for exceptional service and fostering a positive work environment.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.

Education

High School Diploma -

Greenville Senior High
Greenville, SC
05-2002

Skills

  • Staff management
  • Operations management
  • Relationship building and management
  • Team development
  • Operations
  • Cross-functional collaboration
  • Controlling costs
  • Quality assurance
  • Vendor management
  • Facility inspections
  • Production data analysis
  • Customer service
  • Menu Planning

Timeline

FANS Area Manager

Greenville County Schools
08.2018 - Current

FANS District Trainer

Greenville County Schools
09.2016 - 02.2018

FANS Manager

Greenville County Schools
06.2014 - 02.2016

FANS Training Manager

Greenville County Schools
01.2014 - 05.2016

FANS Assistant Manager

Greenville County Schools
08.2013 - 08.2014

FANS Operator

Greenville County Schools
09.2009 - 08.2014

Server

Charles Steak House
01.2007 - 02.2014

Lead Server and To Go Marketing Specialist

Chilis Resturant
01.2004 - 01.2007

High School Diploma -

Greenville Senior High

Similar Profiles

CREATE PROFILE
Jessica Allen