Jessica Allen
Clackamas
Summary
Professional with experience in healthcare support, skilled in managing patient interactions and administrative tasks. Known for strong collaboration with teams, adapting to changing needs, and consistently achieving results. Proficient in scheduling, patient communication, and problem-solving, with focus on delivering quality service and ensuring patient satisfaction. Reliable and flexible, contributing effectively to team goals and patient care excellence.
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Flexible hard worker ready to learn and contribute to team success.
Attentive Patient Service Representative skilled in managing patient charts, processing payments and scheduling procedures. Detailed team player with strengths in communication, customer service and multitasking.
Detail-oriented Patient Service Representative with outstanding treatment knowledge and stellar communication skills. Successful at coordinating between patients and professionals and offering comprehensive patient education. Committed to organization and time management.
Overview
11
11
years of professional experience
Work History
Patient Service Representative
Vancouver Clinic
Happy Valley
10.2023 - Current
- Facilitated patient scheduling and appointment management to optimize office operations.
- Coordinated communication between patients and healthcare providers to enhance service delivery.
- Ensured accurate patient data entry into electronic health record systems for compliance and quality assurance.
- Resolved patient inquiries and concerns efficiently, improving overall satisfaction rates.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Managed patient registration process, confirming data accuracy and completeness.
- Used Software to schedule appointments.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Assisted patients in filling out check-in and payment paperwork.
- Handled customer service inquiries in person, via telephone and through email.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
- Took copayments and compiled daily financial records.
- Balanced deposits and credit card payments each day.
- Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
- Increased overall practice revenue by diligently collecting copayments and outstanding balances at the time of service.
- Greeted patients and provided assistance with check-in processes.
- Managed appointment scheduling for multiple healthcare providers efficiently.
- Maintained accurate patient records in electronic health systems securely.
- Collaborated with clinical staff to ensure seamless patient flow throughout the clinic.
- Educated patients on services offered and guided them through procedures.
- Processed payments and handled billing inquiries accurately and promptly.
- Answered incoming calls in a professional manner.
- Verified insurance information, collected payments, and scheduled appointments.
- Adhered to HIPAA regulations when handling confidential patient information.
- Assisted with scheduling follow-up appointments according to provider availability.
- Inputted patient demographic data into electronic health record system.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Registered patients by verifying records to update computer system and patient charts.
- Greeted patients upon arrival and directed them to the appropriate area.
- Ensured all necessary paperwork was completed prior to patient visits.
- Maintained a clean and organized reception area.
- Performed administrative duties such as filing, faxing, photocopying.
- Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
- Assisted with the completion of medical forms and records.
Caregiver
A Place At Home
Milwaukee
09.2022 - 10.2023
- Provided compassionate care and support to clients with diverse needs.
- Assisted clients with daily living activities, ensuring comfort and safety.
- Monitored client health, reporting changes and concerns to healthcare professionals.
- Developed personalized care plans in collaboration with healthcare teams.
- Coordinated transportation for clients to medical appointments and social activities.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient's personal space.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted patients with self-administered medications.
Receptionist
Mcloughlin Place Senior Living
Oregon City
09.2020 - 09.2022
- My Job title now consists of answering and redistributing calls within the facility and helping residents conduct calls out.
- I help residents check in and out at our kiosk and make any and all appointments, plus set up any transportation needed.
- Open and sort all mail, alphabetize all paperwork and make the weekly menus for the dining hall.
- I frequently use programs such as Microsoft Word, Outlook, and Excel.
- Greeted residents and visitors warmly, creating a welcoming environment.
- Managed multi-line phone system, directing calls efficiently to appropriate staff.
- Scheduled appointments and maintained calendars for management and staff members.
- Handled resident inquiries and concerns promptly, ensuring satisfaction and support.
- Maintained accurate records of resident information and visitor logs securely.
- Collaborated with healthcare staff to coordinate resident services and activities smoothly.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Greeted visitors and provided them with assistance.
- Provided excellent customer service at all times while interacting with both internal and external customers.
Hostess, Cafe attendant, Food Server
Mary's Woods at Marylhurst
Lake Oswego
12.2018 - 08.2020
- I currently work in dining here for the terrific senior living community in Lake Oswego.
- My responsibilities have changed over time due to this past year's restrictions from Covid.
- When our larger dining rooms are open I am a dining room server. This includes everything from set up, to the actual food service, to tear down and the cleaning of the utensils and the dining room.
- The larger Dining rooms have been closed for resident safety but our cafe and lounges are still open.
- Here I am a hostess. I spend a lot of time answering and completing food orders over the phone and doing inventory for cafes and lounges and of course coffee service, refreshments and small meals.
- Welcomed and seated guests, ensuring optimal dining experience and customer satisfaction.
- Managed reservation system, coordinating bookings efficiently to minimize wait times.
- Collaborated with kitchen and serving staff to streamline service operations during peak hours.
- Maintained cleanliness and organization of front-of-house areas, enhancing overall ambiance for guests.
- Developed menu knowledge to provide informed recommendations and elevate guest experiences.
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Backed up servers by checking on tables and retrieving items for guests.
- Input orders accurately into POS terminal, split bills and accepted payments.
Crew Member
Taco Bell
Milwaukie
10.2017 - 03.2018
- As a member of a great team, I had the responsibilities of but not limited to everything from counter cashier and to bathroom attendant and drive through window cashier.
- I prepared and served food and handled customers' money with nothing but a smile.
- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Operated point-of-sale systems efficiently to process transactions and manage cash handling accurately.
- Collaborated with team members to maintain cleanliness and organization of work areas, adhering to food safety standards.
- Trained new crew members on procedures, promoting compliance with company policies and operational efficiency.
- Assisted in inventory management by restocking supplies and monitoring stock levels to prevent shortages.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Assisted other team members to achieve goals.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Enhanced customer experiences by quickly addressing and resolving complaints.
- Increased customer satisfaction with prompt and accurate order taking.
- Boosted repeat customer rates by providing friendly and engaging service.
Dining Server
Vineyard Place Retirement Community
Milwaukie
01.2015 - 10.2017
- Vineyard was my first job where I got a crash course in food service and customer relation.
- Vineyard was a small community full of very opinionated elderly who did not forgive or forget quickly.
- Here I was in charge of a full dining room set up and cleaning.
- The food service consists of breakfast, lunch and dinner, and then the complete cleaning and resetting of the dining room after every meal.
- Delivered exceptional dining experiences, ensuring resident satisfaction through attentive service and personalized interactions.
- Collaborated with kitchen staff to coordinate meal service, enhancing communication and operational efficiency.
- Managed dietary restrictions and special requests, maintaining accuracy in meal preparation and delivery processes.
- Took customer orders and relayed to kitchen staff with accuracy, circulating dining room to identify service opportunities.
- Contributed to friendly and professional dining environment by communicating politely and effectively with guests to assess and meet needs.
- Contributed to teamwork efforts in the restaurant, supporting both front-and back-of-house team members as needed.
- Participated in ongoing training programs to continuously improve skills and better serve the needs of patrons.
- Maintained a clean and organized dining area for an enjoyable and comfortable atmosphere.
- Set up appealing table displays for each meal shift, making a positive first impression upon guest arrival.
- Enhanced customer dining experience by providing attentive, friendly, and efficient service.
Education
Diploma -
Gladstone High School
Gladstone, ORSkills
- Planning and Organization
- Communication skills
- Teamwork
- Willingness to Learn
- Leadership/management skills
- Problem-solving
- Knows a POS (Point of sale) system
- Has OLCC permit
- Has hosting abilities
- Strong and hardworking
- Positive to be around
- Great time management
- Customer relation
- Patient scheduling
- Insurance verification
- Medical billing
- Appointment management
- Customer relationship management
- Team collaboration
- Patient feedback collection
- Appointment confirmation
- Appointment reminders
- Phone etiquette
- Payment collection
- Patient check-in
References
- Maddie Shaffer, Friend, (503) 853-4654
- Gina Vincent, Colleague, (503) 746-9580
- Sophie Coomes-Black, Manager, (503) 305-1727
Timeline
Patient Service Representative
Vancouver Clinic
10.2023 - Current
Caregiver
A Place At Home
09.2022 - 10.2023
Receptionist
Mcloughlin Place Senior Living
09.2020 - 09.2022
Hostess, Cafe attendant, Food Server
Mary's Woods at Marylhurst
12.2018 - 08.2020
Crew Member
Taco Bell
10.2017 - 03.2018
Dining Server
Vineyard Place Retirement Community
01.2015 - 10.2017
Diploma -
Gladstone High School