Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Jessica Allison

Indianapolis,IN

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Office Manager

A&B Restoration
02.2017 - 03.2020
  • Maintained computer and physical filing systems.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Updated reports, managed accounts, and generated reports for company database.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Managed office operations while scheduling appointments for department managers.

Customer Service Representative

Courtesy Cleaners
05.2011 - 12.2017
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Did customer laundry in timely manner
  • Examined customer clothing to go to Dry Cleaning

Shift Leader

Dominos Pizza Inc.
10.2004 - 12.2008
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed cash and credit card transactions accurately using POS software.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Made customer orders in timely manner

Education

High School Diploma -

Decatur Excel Center
Indianapolis, IN
12.2022

Skills

  • Billing and Invoicing
  • Office Management Software
  • Data Analysis and Modeling
  • Policy Implementation
  • Handling Complaints
  • Customer Service Management
  • Stocking and Replenishing
  • Filing
  • Client Service
  • Client Support

Certification

  • CMA - Certified Medication Aide

Timeline

Office Manager

A&B Restoration
02.2017 - 03.2020

Customer Service Representative

Courtesy Cleaners
05.2011 - 12.2017

Shift Leader

Dominos Pizza Inc.
10.2004 - 12.2008

High School Diploma -

Decatur Excel Center

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Jessica Allison