Jessica Almonte
Tampa,FL
Summary
Results-driven Branch Manager with over 15 years in banking, specializing in staff management, cash handling, and customer service. Expertise in implementing marketing strategies and analyzing performance data to enhance branch efficiency and customer loyalty. Skilled in team development, financial consulting, and employee training, with a focus on motivating teams to exceed service and sales goals.
Overview
1
1
Language
16
16
years of professional experience
Work History
Branch Manager
Ace Cash Express
Temple Terrace, Florida
10.2010 - Current
- Supervised daily branch operations, ensuring compliance with company policies and procedures.
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Managed staff schedules, training, and development to enhance team performance.
- Conducted performance reviews to maximize employee potential and support profitability.
- Resolved escalated customer complaints in a timely manner.
- Built rapport with clients to address financial needs and foster loyalty.
- Oversaw cash handling procedures, maintaining accuracy and security in transactions.
- Balanced cash drawers to ensure accuracy and security. by balancing cash drawers and maintaining cash count records.
- Implemented marketing strategies to enhance customer engagement and expand service offerings.
- Analyzed branch performance data to identify areas for process enhancement.
- Analyzed branch performance data to pinpoint areas for process improvement.
- Balanced cash drawers to ensure accuracy and security. by balancing cash drawers and maintaining cash count records.
Education
Graduate Certificate - Dental Assistant
Concorde Career College
Tampa, FL02-2018
Skills
- Banking
- Cash handling
- Customer service
- Customer relationship management
- Sales management
- Customer acquisition
- Marketing
- Performance analysis
- Data analysis
- Reporting
- Employee monitoring
- Staff management
- Team development
- Team leadership
- Shift scheduling
- Effective communication
- Problem solving
- Time management
- Team player
- Branch promotion
- Financial products
Languages
Spanish
Professional
Timeline
Branch Manager
Ace Cash Express
10.2010 - Current
Graduate Certificate - Dental Assistant
Concorde Career College