Sada Williams
Aubrey
Summary
Results-driven Branch Manager with expertise in customer service and compliance oversight. Enhanced profitability through strategic financial analysis and developed strong customer relationships while leading high-performing teams. Focused on operational efficiency and staff development to drive branch success and loyalty.
Overview
11
11
years of professional experience
Work History
Branch Manager
Bank of Ann Arbor
Farmington Hills
12.2025 - 04.2026
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Managed daily branch operations and ensured compliance with banking regulations.
- Supervised staff performance and trained team to improve service delivery.
- Developed and implemented marketing strategies that increased awareness of banking products.
- Fostered customer relationships, resulting in improved satisfaction and loyalty.
- Oversaw cash management processes to maintain security and accuracy.
- Collaborated with regional leadership to align branch goals with corporate strategy.
- Managed staff scheduling, hiring and training processes.
Branch Manager II/ Call Center Assistant Manager
ChoiceOne Bank
Farmington Hills
12.2024 - 12.2025
- Oversaw daily branch operations, leading staff to deliver exceptional customer service and enhance customer satisfaction.
- Monitored financial performance, set sales targets, and implemented strategies to enhance profitability.
- Ensured compliance with banking regulations and effectively managed risks associated with branch activities.
- Developed strong customer relationships, addressing needs and resolving issues to improve customer retention.
- Prepared and presented detailed performance reports to senior management, contributing to strategic decision-making.
Branch Operations Lead
JPMorgan Chase
Westland
01.2018 - 01.2024
- Supervised daily operations of branch, ensuring adherence to policies and regulations for optimal service delivery.
- Trained and mentored new employees, improving customer service and team collaboration.
- Resolved customer issues promptly, fostering positive customer relationships.
- Conducted audits and risk assessments, maintaining a secure and compliant banking environment.
Bank Teller
JPMorgan Chase
Romulus
01.2017 - 01.2018
- Delivered exceptional customer service, fostering strong relationships with clients to enhance customer loyalty.
- Processed daily transactions, including deposits, withdrawals, and loan payments, ensuring accuracy and efficiency in service delivery.
- Identified and recommended banking products and services to clients, contributing to increased customer engagement.
Assistant Sales Manager
Express
Livonia
01.2015 - 01.2017
- Managed team of 15 sales associates, achieving sales targets and enhancing customer service.
- Conducted regular training sessions to enhance product knowledge and sales techniques among staff, leading to improved sales performance.
- Resolved customer complaints and processed returns, ensuring high levels of customer satisfaction.
- Monitored inventory levels and coordinated with stockers to ensure product availability.
Education
BAS - Heath Services Administration
Davenport University
Livonia01-2016
A.S - Business Administration and Management
Spring Arbor University
Dearborn, MI01-2014
Skills
- Leadership and team management
- Customer service excellence
- Financial analysis and budgeting
- Risk management and compliance
- Verbal communication
- Conflict resolution
- Banking software proficiency
- Banking
- Compliance oversight
- Customer relationship management
- Operational efficiency
- Product training
- Staff training
- Staff training and development
- Team leadership skills
- Customer Service Excellence
- Branch operations
- Loan documentation expertise
- Banking knowledge
- Product training facilitation
- Regulatory compliance adherence
- Performance reviews and evaluations
Timeline
Branch Manager
Bank of Ann Arbor
12.2025 - 04.2026
Branch Manager II/ Call Center Assistant Manager
ChoiceOne Bank
12.2024 - 12.2025
Branch Operations Lead
JPMorgan Chase
01.2018 - 01.2024
Bank Teller
JPMorgan Chase
01.2017 - 01.2018
Assistant Sales Manager
Express
01.2015 - 01.2017
BAS - Heath Services Administration
Davenport University
A.S - Business Administration and Management
Spring Arbor University