Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brandon Airoso

Elk Grove,CA

Summary

To obtain a position with a growing organization where there is room for advancement within a professional field. Attending and helping to any needs to our future and present customers, with good ethical decision making of the greater intent of the heart.

Overview

10
10
years of professional experience

Work History

Store Manager

Xfinity
Walnut Creek
02.2024 - Current
  • Leadership: maximizing sales at my location by leading a brand new team to being number 1. Trained the number 1 representative in California under me. Mentoring all employees to excel at their peak. Operational skills: inventory count. NPS survey scores are 80 percent or higher. Setting a good morale with my employees. Ability to analyze the business of retail location and implement practices to fulfill goals. Utilizing best practices for product positioning, account, analysis, promotional offers, and customer service. Responding to customer complaints and concerns in a professional manner. Recruiting and hiring experience. Ensuring store compliance with health and safety regulations. Developing and arranging promotional material and in-store displays. Month of May: Number 1 store in the west division. Elite status.

Sales Representative

Xfinity
Elk Grove, CA
04.2023 - 02.2024
  • Sell and promotes full range of Xfinity products and services, Communicates and develops rapport with customers, Evaluates customers need and makes recommendations, Processes payments, resolves problems and documents customer inquiries, Adept at meeting and exceeding sales goals, collecting market data and forecasting trends, Assisting with training new colleagues, Profitable marketing, Executing and exceeding sales goals and targets, Team player, Top performer, highest paid in the market

Consumer Relationship Consultant

U.S. Bank
Elk Grove, CA
08.2021 - 02.2023
  • Loan Funding, Customer service, Wealth management banking, Marketing, Payment solutions, Answering Phone calls, Appointment scheduling, Cash handling, Written detail reports, Business referrals, Commercial Lending, Simple math formulas, Planning advisor for clients

Member Service Specialist

Golden 1 Credit Union
Elk Grove, CA
03.2019 - 07.2021
  • Providing customer service, Utilizing data safe program, Developing member relationships, Submitting credit and home referrals, Process and audit financial transactions including deposits, withdrawals, transfers, payments and general ledger entries while maintaining a cash drawer, Help customers open and manage their bank accounts and finances, Advise clients on financial services and resolve issues, Reach out to prospective customers to sell our services, Advise customers on bank services for their needs (e.g Loans and credit cards), Manage customer bank accounts; open, close and oversee transactions, Resolve issues with banking services and accounts, Refer clients to in-house financial experts, as needed, Reach out to potential members to generate new business, Present financial products and services to existing and prospective customers, Perform administrative duties entering data into banking software

Service Advisor

Elk Grove Dodge
Elk Grove, CA
10.2018 - 12.2018
  • Greeting customers and scheduling service appointments, Cataloguing customers concerns and comments, Writing service orders and descriptions of problems and repairs, Translating customers' repair problems into standard repair terminology, Explaining repairs to customers

Service Porter

Elk Grove Toyota
Elk Grove, CA
11.2015 - 08.2018
  • Replenish all vehicle fluids and carry out other minor vehicle assistance, Drive motor vehicle to and from service lane, Make and display key tags on automobiles, Keep auto lots neat and arranged, Clean driveway and footpath, remove debris from the premise, Move cars in keeping dealership display standards, Updating/calling customer with any issues or updates to their vehicle, Ensured that the appropriate sale stickers were placed on the vehicle, Assisted customers with questions utilizing good communication skills, Ordering parts, Selling tires, Directed clients to the appropriate staff member, Maintained cleanliness of the dealership using exceptional attention to detail, List customer concerns and ask additional questions to diagnose current problems, Verify current vehicle warranty coverage and explain fee structures, Prepare accurate and detailed repair order that describe customer concerns, known issues, and likely causes along with services and repairs required, Knowledge of dealer services, fees, and vehicle repair needs, Update customer records in system with latest mileage, service, and repair information, Develop and write up repair estimates and keep customers informed of changes

Housekeeping

California Family Fitness
Elk Grove, CA
03.2014 - 09.2015
  • Greet guests, check in members, manage facility, Coordinate non-member traffic different departments, Maintain order and cleanliness throughout the club, Answering phone calls, Meeting store quota, Inventory on products, Selling memberships

Education

High School Diploma -

Laguna Creek High School

Skills

  • Customer service experience
  • Problem solver
  • Time management
  • Quality & detail oriented
  • Excellent communication skills
  • Basic math ability
  • Computer skills
  • Sales skills
  • Risk Management
  • Talent Recruitment
  • Employee Training
  • Payroll Management
  • Operations Management
  • Partnership Building
  • Report Generation
  • Team Development
  • Customer Service Management

Timeline

Store Manager

Xfinity
02.2024 - Current

Sales Representative

Xfinity
04.2023 - 02.2024

Consumer Relationship Consultant

U.S. Bank
08.2021 - 02.2023

Member Service Specialist

Golden 1 Credit Union
03.2019 - 07.2021

Service Advisor

Elk Grove Dodge
10.2018 - 12.2018

Service Porter

Elk Grove Toyota
11.2015 - 08.2018

Housekeeping

California Family Fitness
03.2014 - 09.2015

High School Diploma -

Laguna Creek High School

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Brandon Airoso