Jessica Altobell
Summary
Energetic and dedicated individual with excellent communication, leadership and critical thinking abilities. Seeking to obtain a position with a reputable organization to fully utilize skills and training and make a significant contribution to the success of the company.
Overview
13
13
years of professional experience
Work History
Banquet Manager
Holiday Inn & Suites
10.2018 - Current
- Set up, operate and resolve and problems with audio-visual equipment
- Maintain proper organization and knowledge of event activities and schedules
- Offer flexibility and accountability
- Ensure all events are invoiced properly.
- Delegate tasks to staff members to maximize production under tight deadlines.
- Enhance banquet operations by streamlining communication between kitchen and service staff.
- Increase guest satisfaction by anticipating needs and providing exceptional service during events.
- Oversee scheduling of banquet staff while maintaining optimal staffing levels during peak seasons without compromising on quality service delivery.
- Provide exceptional service to guests by immediately addressing needs and requests.
- Cultivate an inclusive work culture promoting open communication, teamwork and staff empowerment resulting in a motivated and high-performing team.
- Train new hires on company policies, procedures, and service standards.
Service, Bar & Kitchen Manager
Applebee's Grill & Bar
11.2015 - 10.2018
- Interview, hire, train, mentor and schedule a staff with 50+ hourly associates
- Build and motivate dynamic teams by developing incentive programs
- Delegate work and direct activities for both front and back of house
- Operational duties such as maintaining effective communication with the corporate office, placing inventory orders, invoicing, payroll, budget forecasting, vendor partnerships, understanding of Profit/Loss
- Sales and local marketing efforts including community involvement
- Schedule and receive food and beverage deliveries, adhering to food cost and budget.
- Fostering a positive culture of teamwork, communication and collaboration within the front and back of house.
- Conduct daily checks to verify proper food storage, container labeling, and surface cleaning, adhering to all health department guidelines
- Improved kitchen efficiency by implementing streamlined processes and optimizing staff scheduling.
- Contribute to a positive workplace culture by actively engaging with staff members, promoting open communication channels, and demonstrating support for ongoing professional development opportunities.
- Increase overall profitability with effective budget management, including cost control strategies for purchasing and labor expenses.
Senior Event Specialist
Northland Special Events
01.2011 - 11.2015
- Provide insight and creativity for decor presentation
- Conceptualize floral bouquets, boutonnieres and centerpieces and complete event decor
- Install ceiling draping and lights, chandeliers, backdrops, uplighting, etc
- Develop creative solutions in a time-sensitive manner
- Maintain proper organization and knowledge of event activities and schedule
- Exhibit a great deal of enthusiasm and energy
- Offer flexibility, accountability, and a personalized approach to every client
- Hire and train Event Assistants.
- Lead onsite execution of events, overseeing setup, breakdown, troubleshooting any issues as they arose while maintaining composure under pressure for a professional outcome every time.
- Managed event logistics and operations.
- Developed planning strategies while creating and maintaining best practices for budgets, project plans, event timelines, and presentations.
- Ensured smooth event operations through diligent coordination with vendors and staff members.
- Cultivated strong relationships with sponsors and partners, fostering long-term support for events.
Event Center Coordinator
Black Bear Casino Resort
04.2013 - 05.2015
- Plan, organize, coordinate, promote, and facilitate a large variety of events including conferences, banquets, local and national entertainment acts, conventions and weddings
- Inspect and approve set up of function rooms and ensure proper decor and service
- Conducted pre and post-convention meetings with clients and naff
- Act as a liaison for the client to ensure successful execution of events and ensure that their needs are exceeded
- Possess a high degree of organizational, record keeping, and time management skills as well as attention to detail
- Supervise all event support staff including set up crew and servers
- Prepare contracts, invoicing, and banquet event orders and set up
Education
Associate of Arts - Business Management
Fond Du Lac Tribal And Community College
Cloquet, MN06.2004
General Studies - Business Administration And Management
St. Cloud State University
Saint Cloud, MN06.2003
High School Diploma -
Cloquet Senior High School
Cloquet, Mn06.2001
Skills
- Leadership Qualities
- Reliability
- Team Management
- Guest Experience Management
- Schedule Coordination
- Decision-Making
- Food and Beverage Operations
- Training and Mentoring
- MS Office
- Inventory Management
- Budget Implementation
- Venue coordination
References
Jill Goranson- Dir. of Marketing/Black Bear Casino Resort (218)269-1710
Sarah Stevens- General Manager-Applebee's Grill & Bar (763)227-6390
Leah Lee- Friend of 35 Years (218)464-8684
Timeline
Banquet Manager
Holiday Inn & Suites
10.2018 - Current
Service, Bar & Kitchen Manager
Applebee's Grill & Bar
11.2015 - 10.2018
Event Center Coordinator
Black Bear Casino Resort
04.2013 - 05.2015
Senior Event Specialist
Northland Special Events
01.2011 - 11.2015
Associate of Arts - Business Management
Fond Du Lac Tribal And Community College
General Studies - Business Administration And Management
St. Cloud State University
High School Diploma -
Cloquet Senior High School
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