Jessica Alvarez
MIAMI,FL
Summary
Proven track record in enhancing customer satisfaction and brand awareness, demonstrated through strategic marketing campaigns and exceptional service. Skilled in multitasking and active listening, adept at fostering team collaboration and making data-driven decisions. Achieved significant improvements in service delivery and customer trust by leveraging bilingual abilities and attention to detail.
Overview
3
3
years of professional experience
Work History
WAITRESS
Talavera Cocina Mexicana
04.2023 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
Waitress
Bulla
09.2022 - 04.2023
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Marketing Team Member
Bienestar Medical Center
07.2022 - 09.2022
- Increased brand awareness by developing and implementing targeted marketing campaigns.
- Conducted thorough market research to identify new opportunities for growth and expansion.
- Mentored junior team members, providing guidance on best practices in marketing techniques and strategy development.
- Improved lead generation through targeted advertising on various online platforms.
- Implemented customer surveys to gather valuable feedback for improving products and services.
- Consistently met or exceeded project deadlines while maintaining high levels of quality in all deliverables.
- Utilized specialized software to capture and process data.
- Used various market research tools and techniques to gather, analyze and interpret data.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
- Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
Education
Associate of Arts - Architecture
Miami Dade College
Miami, FL07-2025
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Attention to detail
- Cash handling
- Decision-making
- Problem-solving
- Computer skills
- Calm under pressure
- Active listening
- Time management
- Multitasking Abilities
- Excellent communication
- Goal setting
- Documentation and reporting
- Strategic planning
- Sales management
- Marketing
- Negotiation
- Budget control
- Business planning
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
WAITRESS
Talavera Cocina Mexicana
04.2023 - Current
Waitress
Bulla
09.2022 - 04.2023
Marketing Team Member
Bienestar Medical Center
07.2022 - 09.2022
Associate of Arts - Architecture
Miami Dade College
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