Jessica Amato

• Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
• Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
• Maintained proper drug storage procedures, registries, and records for controlled drugs.
• Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
• Assisted in training new team members on standard operating procedures to ensure consistent quality of service

across the entire team.

• Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
• Answered incoming phone calls and addressed questions from customers and healthcare providers.

• Communicated effectively with conductor, ensuring accurate interpretation of musical intentions during performances.
• Achieved desired tonal and harmonic balance by communicating clearly with musicians.
• Mentored fellow alto section members for better musical understanding and interpretation.
• Applied knowledge of harmony, melody, rhythm, and voice production to individualize presentations and maintain audience interest

• Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Completed point of sale opening and closing procedures.
• Interacted well with customers to build connections and nurture relationships.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Assisted with hiring, training and mentoring new staff members.

• Interacted well with customers to build connections and nurture relationships.
• Verified that all firearm sale paperwork was accurate
• Assisted multiple police departments with getting their employees uniforms conforming to the proper specifications for each department.
• Completed point of sale opening and closing procedures.
• Ensured all team members were following proper protocol for firearms sales and uniform orders.

• Contributed to event marketing, sales and brand promotion.
• Informed customers of promotions to increase sales productivity and volume.
• Upsold credit cards and complementary products to customers through persuasive marketing techniques.
• Trained, coached, and mentored new sales associates for maximum performance.